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[solved] [little rant] eBay seller charges +20 USD because he has to pay rent
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DiTBho:
When people asks me why I no more use eBay ... well, here some clues.

I spent five days following an auction which I finally won, so paid for couple of micro-drives plus 34.98 USD for the shipping and received them both damaged.




I filled a couple of lines over the claim-module on eBay to inform the seller that I received a soft envelope rather a rigid package, the inner goods arrived damaged, and there must be also a mistake, since, apart from the fact that the goods is pure garbage, I did pay for a courier not for a cheap surface service, the price and the kind of the service is different.

... and *this* is what a "top seller with 5 stars and 100% positive feedback" answered me privately over email:


--- Quote ---stupid ****. selling on ebay costs money. fees, packaging material, i have to pay rent, storage costs, overhead. that's why they call it shipping and HANDLING you retarded ****. I had to also wait online. time is also money. I CHARGED TOO LITTLE! How about sending me more money for my time you worthless piece of garbage!!!

--- End quote ---

He doesn't want to refund (no problem Paypal will solve it), but that's definitively the funniest answer ever read about inflated shipping prices justification - "because I have to pay rent, storage, costs overhead" - , and for sure I'll send him a basket of a peanuts as a thank you for the time he spent giving a so hilarious answer : -DD

If he had asked me, I would have paid for them without problems, indeed I would have even paid an extra as long as he had shipped with a courier, as it was written in the auction!

Seriously, that's the root of problems on eBay: when people don't spend enough time and money for properly packaging, and then ... the goods arrives nothing but damaged!

When will they learn it? When? ...


edit:
solved by Paypal  ;D
wilfred:
I hope you get it sorted out.

But what I really want to read about in these sorts of stories is what Ebay does to protect buyers (and their reputation). And for me the real root of the problem is how a seller that communicates like this gets a 5 star 100% reputation. It is not a perfect world so a good seller can occasionally come a cropper with an unexpected problem. It is how they sort it out that counts in my mind. And then they should get the high star ratings.

In my Utopian view of the world of online transactions no-one should average 5 stars. An average no issues transaction should be 2.5 stars. But that ship has sailed long ago. Now with 5 stars the default for problem free transactions you can't distinguish the sellers who'll go above and beyond. Perhaps the feedback reports are of some help but who reads those in detail. I just check the negative ones to see if there is a consistent pattern I would be concerned about.
MrMobodies:
I once you use to order some screens and may other parts  on Ebay, I would confirm that the it was packaged in a certain way and offer more if I wasn't happy for it be in a foam and box.

Quite a few the times the seller lied to me and it came in a flimsy unsuitable packaging.


--- Quote from: DiTBho on March 21, 2021, 08:36:00 pm ---
... and *this* is what a "top seller with 5 stars and 100% positive feedback" answered me privately over email:

stupid ****. selling on ebay costs money. fees, packaging material, i have to pay rent, storage costs, overhead. that's why they call it shipping and HANDLING you retarded ****. I had to also wait online. time is also money. I CHARGED TOO LITTLE! How about sending me more money for my time you worthless piece of garbage!!!

--- End quote ---

Did you report the seller for that?

I once had a seller who would not let me pay for an item I "brought" or even cancel, would not communicate to me or Ebay and gave me a non payment strike after.
This seller was also complaining about reclaiming the sellers fee when they did respond after a review I left on their Google profile to get their attention but that wasn't the case they were there and paying attention.

I think they were having a bad time, see pictures, who was selling some cabinet trays, it said "postage paid" but ambiguosly something at the bottom about I think it was the weight of the item but I found it was unclear. So I when I brought the item and went to pay for it a message requiring me to contact seller to calaculate delivery first". So I contacted the seller asking to calculate delivery and also may I cancel if too much as it wasn't clear in the details or listing and no response.

A week went by so phoned ebay, they contact the seller but no response, they tried a couple of times and assured me it is okay the seller was possibly away and if the listing time runs out and seller is still not there I'd be okay.

A couple of weeks just after it ended I got an ebay payment strike for not paying and I got en email from contact customer services that they were watching an removed the strike it saying it was unfair.
I looked at the listing history of the listing and it was changed a day after my message and decription was altered "Postage paid...... .     if you do understand do not bid."

I pursued him on Google by his company name and then he started to respond for the first time to me on ebay saying that I had a temper trantrum, it is all my fault, the process was straight foward, I was immature and childish etc, ignoring the point that I was trying to get his attention and accused me of not paying for the item. There is no way I could pay for it as i I prevented from doing so due to delivery options the seller set to calcukate delivery and when I did he wouldn't do anything nor communicate. If I knew it I had contact the seller first to calculate delivery I would have done that before buying it.

I phoned ebay up about the behaviour and they agreed it was not right and said something that sellers can get "punished" for that kind of behaviour as it won't tolerated and they will report and investigate.
Berni:
Its a common chinese ebay/aliexpress trick to under price the item then make back some of the money in overcharging for shipping.

The lower price helps them stand out among everyone else even tho in the end it costs the same once you factor in the shipping.

But yeah bad low effort packing of the product is the worst. I typically take out my phone and start taking photos as i unpack it when something looks like it is packed poorly, to have extra proof if it does end up damaged.

But the people that pack things exceptionally well don't get the attention on ebay as the occasional feedback that does mention it gets buried under generic copy paste feedback.
bd139:
Ah a dick head. I had that a while back with a seller here. He sent an small HP power supply in a large Jiffy bag and it was smashed to bits on receipt. I complained and he said I probably broke it when I received it and called me all sorts of names.

Just claim against it and let eBay deal with it. Don’t even talk to them. You don’t have to. All that ends up is time wasted and an idiot validated. When you’ve got your money back, report them for seller misconduct!

In my case the guy decided he wanted to cost himself more money to shop the trash back  and sent me a UPS return label. I gladly obliged by chucking it back in the bag as provided and covering the holes with tape...
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