Author Topic: Agilent's ETM business has new name  (Read 86330 times)

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Offline tszaboo

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Re: Agilent's ETM business has new name
« Reply #225 on: October 07, 2014, 11:45:41 am »
Quote from: SeanB on Today at 07:55:07 AM
Consumer printer division can be renamed "Canon", as they make the same machines and consumables, just with slightly different case parts and one has crappier firmware.


Is this true?
I can only confirm that some HP printers, you can print with a PIC32 category microcontroller through USB, while if you download the HP bloatware from the web it is 150MB.
 

Offline ElektroQuark

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Re: Agilent's ETM business has new name
« Reply #226 on: October 07, 2014, 01:01:16 pm »
HP and its gigantic software installations for... nothing.
Selecting the drivers only installation bundles from their downloads pages always helps maintaining computers more clean.

Offline SeanB

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Re: Agilent's ETM business has new name
« Reply #227 on: October 07, 2014, 05:21:38 pm »
HP cartridge CF505 is the same as a Canon 719, they are interchangeable, and put the Canon in a HP printer and it says "Genuine HP supplies installed" on the display. EP22 is a C4092A and so on. Buying them new you find a difference of about $5 between them, just because of the box.

Canon firmware on the other hand is definitely poorer, you get a lot of "undocumented features" and "not fully implemented" things. On the other hand the driver download is a lot smaller, and you do not get all the crapware that comes bundled with the 600Mb HP installer, that requires you to really read each and every screen carefully, including the EULA.
 

Offline Bored@Work

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Re: Agilent's ETM business has new name
« Reply #228 on: October 07, 2014, 07:43:18 pm »
Quote from: SeanB on Today at 07:55:07 AM
Consumer printer division can be renamed "Canon", as they make the same machines and consumables, just with slightly different case parts and one has crappier firmware.


Is this true?

Yep. If one of those monster HP MFPs doesn't do what it is supposed to do, obtaining service goes roughly like it follows:

Calling HP help line.

Getting dispatched to a call center in Romania, Bulgaria or a similar country in eastern Europe, where some former farm worker (no joke) which had been turned into an HP call center help staffer for minimal wage picks up the phone.

Farm worker doesn't really understand what you want, problems are the language as well as the technical knowledge.

Farm worker picks random service script out of his PC and starts reading the script. Script might even have to do something with printing. But that is more by accident.

Caller just repeats "printer broke down", and responds to every question of the kind "did you try to turn it off and on?" with "Yes, didn't help."

At the end of the script farm worker agrees to forward the call to some "printer specialist".

The "printer specialist" is located somewhere at the other end of the world, in Singapore or Malaysia, where it is night.

At that time the help line there is manned by the most junior staffer.

Junior is barely capable of finding his own ass with both hands, even if a flashlight would stick out of it. Junior doesn't find the printer service contract in the system. Farm worker previously didn't have that problem and even added all the data to the ticket. But junior doesn't even manage to read all parts of the ticket.

Junior "printer specialist" also does know shit about MFPs.

Back to the farm worker. The magic word is escalation.

Escalation means an "escalation manager" is put on the task. Probably the most wank title they have. Escalation poser sends you an escalation plan and promises regular follow-ups.  Escalation poser actually gives a fucking fart if the issue is fixed or not.

After three follow-ups ticket is closed, printer is still broken, but SLA was about to be violated.

ESCALATION of the escalation ...

Ups, maybe we should send a service technician?

YES.

So, ticket gets forwarded to, you guessed it, local Canon office to dispatch a service technician with a clue.
I delete PMs unread. If you have something to say, say it in public.
For all else: Profile->[Modify Profile]Buddies/Ignore List->Edit Ignore List
 

Offline SeanB

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Re: Agilent's ETM business has new name
« Reply #229 on: October 07, 2014, 08:03:15 pm »
I see you have met Telkom call centre then. Still waiting for them to come collect the old PBX parts, but the plus sign is that they signed they took it already. wonder if I should do an impromptu teardown of the 250 LED display board.
 

Offline Rigby

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« Last Edit: October 08, 2014, 11:57:14 pm by Rigby »
 

Offline Rigby

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Re: Agilent's ETM business has new name
« Reply #231 on: October 08, 2014, 11:56:44 pm »
I see you have met Telkom call centre then. Still waiting for them to come collect the old PBX parts, but the plus sign is that they signed they took it already. wonder if I should do an impromptu teardown of the 250 LED display board.
The answer is yes.
 

Offline SeanB

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Re: Agilent's ETM business has new name
« Reply #232 on: October 09, 2014, 06:11:49 pm »
Ok, will see how going like a duck is tomorrow then.
 

Online edavid

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Re: Agilent's ETM business has new name
« Reply #233 on: October 09, 2014, 06:35:16 pm »
Consumer printer division can be renamed "Canon", as they make the same machines and consumables, just with slightly different case parts and one has crappier firmware.

Weird, that is definitely not true in the US.  Don't most HP printers still have the printhead in the cartridge?  All Canon printers have the printhead in the printer.
 

Offline SeanB

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Re: Agilent's ETM business has new name
« Reply #234 on: October 09, 2014, 06:49:20 pm »
Not talking about the horrid low cost inkjet units, where you can have either in the 2 types, but the laser and higher end printers. the preference for that is mostly a choice that each division made years ago.

Have a look for the development of the HP laser printer division, it used Canon engines always until HP got to the point where they made their own engines, then sold them back to Canon.
 

Online edavid

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Re: Agilent's ETM business has new name
« Reply #235 on: October 09, 2014, 08:56:29 pm »
Not talking about the horrid low cost inkjet units, where you can have either in the 2 types, but the laser and higher end printers. the preference for that is mostly a choice that each division made years ago.

Have a look for the development of the HP laser printer division, it used Canon engines always until HP got to the point where they made their own engines, then sold them back to Canon.

Hmm, when you talk about consumer printers, I do think of inkjets first.  Anyway, even when HP uses a Canon engine, they use their own formatter board, so it's not at all the same as a Canon printer.
 

Offline AndersAnd

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Re: Agilent's ETM business has new name
« Reply #236 on: October 10, 2014, 12:57:01 pm »
Consumer printer division can be renamed "Canon", as they make the same machines and consumables, just with slightly different case parts and one has crappier firmware.

Weird, that is definitely not true in the US.  Don't most HP printers still have the printhead in the cartridge?  All Canon printers have the printhead in the printer.
For laser printers HP and Canon share the same Canon print engine internally. The identical cartridges mentioned by SeanB are all toner cartridges for laser printers, not ink cartridges:
HP cartridge CF505 is the same as a Canon 719, they are interchangeable, and put the Canon in a HP printer and it says "Genuine HP supplies installed" on the display. EP22 is a C4092A and so on.
HP and Canon laser printers have been identical internally forever, sharing the same Canon printer engine and often the same enclosure too. I remember having a very old HP IIIP LaserJet and Canon sold an mechanically identical printer under their own name, but with different firmware.
https://en.wikipedia.org/wiki/HP_LaserJet#Technology
Quote
Technology

HP LaserJet printers employ xerox electro-photographic laser-marking engines sourced from the Japanese company Canon. Due to a very tight turnaround schedule on the first HP LaserJet, HP elected to use the controller already developed by Canon for the CX engine in the first HP LaserJet.[2]

The first HP LaserJet and the first Apple LaserWriter used the same print engine, the Canon CX engine.[3] HP chose to use their in-house developed Printer Command Language (PCL) as opposed to Apple, which adopted the PostScript language, as developed by Adobe Systems. The use of a less-ambitious and simpler Page Description Language allowed HP to deliver its LaserJet to the market about a year before Apple's CX based product, and for $1000 less.[2] The sharing of an identical Canon engine in two competing products continued with the HP LaserJet II/III and the Apple LaserWriter II, which both used the Canon LBP-SX print engine.


Canon LBP-SX VDO


HP LaserJet II


Apple LaserWriter II



Canon LBP-800


Canon LBP 1120


HP LaserJet 1100


Canon i-SENSYS LBP6020B


HP LaserJet Pro P1102W


For ink printers on the other hand they are not identical.

However the printheads are not always integrated in HP ink cartrigdes. The OfficeJet inkjets have separate print heads. For example OfficeJet 8610 all-in-one is much much cheaper in ink than their cheapest all-in-ones targeted at private consumers.
« Last Edit: October 10, 2014, 02:01:00 pm by AndersAnd »
 

Offline BlueCoder

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Re: Agilent's ETM business has new name
« Reply #237 on: March 12, 2016, 10:48:19 am »
I can only hope they either get acquired by Rigol or Elon Musk.
 

Offline VK5RC

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Re: Agilent's ETM business has new name
« Reply #238 on: March 12, 2016, 11:35:59 am »
I must admit to hoping Rigol doesn't take over; my HP-Ag-KS gear has worked better than my Rigol gear - admittedly at a significantly higher price, but I think it is good we have a choice of a modest price reasonable quality value brand e.g. Rigol,  high quality brand e.g. KS R&S Fluke and 'value brands Siglent etc.
Whoah! Watch where that landed we might need it later.
 

Offline Simon

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Re: Agilent's ETM business has new name
« Reply #239 on: March 12, 2016, 11:47:13 am »
so long as value does not drop as low as OWON who can't even get a fucking power supply board in a £500 scope last more than a few dozen hours.
 

Offline VK5RC

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Re: Agilent's ETM business has new name
« Reply #240 on: March 12, 2016, 11:50:56 am »
Simon Ouch, a long (or very short) story behind that I suspect!  |O
Whoah! Watch where that landed we might need it later.
 

Offline Simon

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Re: Agilent's ETM business has new name
« Reply #241 on: March 12, 2016, 11:55:54 am »
Simon Ouch, a long (or very short) story behind that I suspect!  |O

luckily it has a battery input ;)
 

Offline SouthPark

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Re: Agilent's ETM business has new name
« Reply #242 on: May 14, 2016, 12:07:03 pm »
Recently ordered some HP.... oops.... I mean Agilent..... oops..... I mean Keysight .... items. Then ordered some Siglent and Applent items. Then wondered.... appLENT and sigLENT are ripping off the AgiLENT suffix?

HP should go back to the Agilent name.... as keysight sounds corny.... reminds me of keyhole surgery. But they probably changed since other companies are ripping off their LENT suffix. But shouldn't have chosen 'keysight'.
 


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