| General > General Technical Chat |
| Aliexpress' bugged interface: "Unpaid" items duplicate when paid |
| (1/3) > >> |
| Whales:
I realised today, whilst going through my banking, that I have unintentionally bought $45 of duplicate items due to an Aliexpress website bug. A few days ago I noticed some of the items in "My Orders" on Aliexpress were marked as "Unpaid" and Aliexpress was asking for me to pay them. I clicked on them to pay them. Big mistake. On my bank account I now have both the original charges (they were paid days ago!) and the new ones (still pending). On Aliexpress I now have two orders of each item :| I try the Aliexpress chat bot (*shudder*). Eventually I snag the keywords "duplicate payment". They ask for a writeup and picture proof. I immediately get this canned email: --- Quote ---Dear Customer, Regarding your query about payment value of your order, please note payment for each order could be received only once in our system. Possible reasons of double/multiple payments: Payment was triggered mutiple times and processed successfully. Refund will be processed to you automatically in this case. Normally, it takes 3-20 workings days for you to receive it in your bank account Payment for another order with same value. You may also go to 'My Order' and double check if any other order with same value under your account. Bank hold on money temporary. Sometimes, bank sends message for payment authorization first and deduct money from your account after payment captured. In total, money will be removed once only in this case. If you still have concern about this value, please double check with bank if possible. Thanks for your support to AliExpress! Respectfully, AliExpress Customer Service Team Note:Please do not reply to this email/message due to reply can not be received in this mailbox. If you have any further question, please visit our Help Center for assistance. --- End quote --- Fuck you too. Now to try and find some other way of solving this. Hah. This problem doesn't fit into a neat box they already have a help centre solution or chatbot script for. How can I possibly prove it happened the way I say it did? I didn't take screenshots of them saying "Unpaid" a few days ago and now everything says I ordered twice. |
| tom66:
I've noticed a concerning quantity of companies making it effectively impossible to contact them - or as hard as possible. I wanted to contact a prospective home insurer to query a term on their policy but there was no option to speak to a human. It was all run around in circles back to help center or automated telephone system. Guess what, I did not buy a policy from them. I swear some companies spend money on SEO to get their contact phone number off the internet. You can usually find it with a bit of digging, but sometimes they don't even have one except for essentials. Amazon are doing something similar though you can still speak to humans on the phone or chat if you're dedicated enough, it's not an obvious link on their website though. For your AliExpress order, the best you can probably do is chargeback at the cc company and write an email to the general support email address. If they send you an email in complaint then just repeat the same email to them. Duplicate order due to website error, unable to cancel, used consumer rights. Nothing wrong with that. |
| Whales:
Chargebacks tend to ban you from platforms. It's better to solve from the inside. I found a way of getting a human from the chatbot! Say the magic words "How do I report a scam" and you are given the option of talking to an "agent"! They asked for lots of details, then asked me for a few minutes whilst they try to work things out. I went to do a pee, came back and discovered I had been automatically kicked off the chat session due to inactivity. >:| Trying again now. EDIT: The timeout is 60 seconds. It'd be hilarious if government services offices worked like this. "I've taken more than a few minutes to process your form and you didn't say anything, go back outside!". |
| Whales:
Update: the best they can do is tell me to: (1) Ask the two "To Ship" sellers if they will let me cancel the orders (2) Wait for a later date for when I can dispute the two "Awaiting delivery" items. Apparently disputing the items won't hurt the sellers. Apparently. ??? Why do I feel like that either the buyer (me) or the sellers are going to lose out because of this, rather than the responsible party (Aliexpress). |
| Whales:
--- Quote from: tom66 on August 15, 2022, 11:47:32 am ---I've noticed a concerning quantity of companies making it effectively impossible to contact them - or as hard as possible. --- End quote --- Yep. The amount of time it took multiple of their "agents" to try and help me... I think it would have been cheaper for them to accept emails instead. --- Quote ---I swear some companies spend money on SEO to get their contact phone number off the internet. You can usually find it with a bit of digging, but sometimes they don't even have one except for essentials. --- End quote --- In this case I don't think they even have an email address. |
| Navigation |
| Message Index |
| Next page |