General > General Technical Chat
AliExpress adventures
magic:
These are some good ideas, including finding the actual rules (they seem to be here) and pointing out that the product is illegal and therefore legally has no value :-+
That being said, I am only willing to send them back for the purpose of bringing legal action against the seller (lol, it will never happen) and in partly disassembled condition >:D
If these dispute rules are applicable to AE (?) then this may be my problem:
https://rule.alibaba.com/rule/detail/8882.htm
--- Quote ---Article 55 Where the products delivered by the Seller have quality problems, Inconsistent Descriptions, or infringement issue, Alibaba.com shall support Returning of Products and Refund to the Buyer. If the products cannot be returned due to its nature, the objective conditions, or the restrictions under local laws and regulations, Alibaba.com shall support Refund, and the Seller shall contact the Buyer on its own in order to handle products.
Article 56 Where part of the products delivered by the Seller have quality problems, Inconsistent Descriptions, or minor defects or flaws that do not affect the main functions of the products, Alibaba.com shall support Partial Refund.
--- End quote ---
Basically, they always want it returned when full refund is given (and the goods aren't MIA). I would have to find some excuse like maybe sending counterfeit items by post is illegal (if it is).
Or ask for adjustment of price to REF02 level. After all, the main function of the product is here, they just sent me a low quality substitute that costs 20 cents in China ;)
Bassman59:
--- Quote from: magic on January 10, 2022, 11:04:20 pm ---Bumping my AliExpress adventures blog ;D
--- End quote ---
This little adventure just made it less likely I will ever use AliExpress for anything.
What a fucking pile of crap. They exist because people are willing to take a chance on "cheap."
SilverSolder:
The issue is that to a layman, it's your word against the vendor's. Unless you are able to show some clear pictures that a layman can understand, they might choose to believe the vendor's story (for all we know, vendor could be telling them that you are trying to scam them).
So, your complaint has to be the cleanest, simplest, and most direct possible.
"The items I received do not match the item description at all. I received inferior devices with counterfeit labeling to make them look like the item in the description. The attached pictures clearly show the items I received are re-labeled REF02 chips, not ISL21009 as claimed in the description.
The items I received would be rejected by any independent institution performing even the most basic tests. They are not usable, have no commercial value, and are clearly in violation of AliExpress policies on counterfeit goods.
I am asking for a full refund. If this is not possible for some reason, I will pursue a complaint with my credit card company regarding the fraudulent activity.
PlainName:
--- Quote ---The issue is that to a layman, it's your word against the vendor's. Unless you are able to show some clear pictures that a layman can understand, they might choose to believe the vendor's story (for all we know, vendor could be telling them that you are trying to scam them).
--- End quote ---
No, they've already accepted the stuff is dodgy and he should get the refund. The issue is that the vendor wants them returned. He probably doesn't but he knows that by asking for that (quite legitimately) the chances of the stuff ever going back are nil, because the buyer has to pay the shipping. And then it takes weeks, if not months, to arrive. And then it only arrives if the buyer paid for tracked/signed delivery. Thus the cost to the buyer to get his 100% refund may be more than the cost of the item in the first place.
Once, I actually returned a CCTV camera expecting to never see or hear about it again, and then four months later got an email saying it'd arrived and a replacement sent. Could've knocked me over with a feather :)
magic:
--- Quote from: Bassman59 on January 11, 2022, 05:46:11 pm ---They exist because people are willing to take a chance on "cheap."
--- End quote ---
This is indeed the point ;D
But also because it gives me access to Chinese IC recyclers. Go find me ISL21009 anywhere for any price.
(Well, OK, I found them for something like $25 each which is more than I'm gambling now and still can't be sure if legit).
I also bought some perfectly normal products from AE like photographic thread adapters and simple optics, no problem with that stuff. I do it because it would look weird if half of my purchases ended up in disputes :P
--- Quote from: dunkemhigh on January 11, 2022, 09:16:36 pm ---No, they've already accepted the stuff is dodgy and he should get the refund. The issue is that the vendor wants them returned. He probably doesn't but he knows that by asking for that (quite legitimately) the chances of the stuff ever going back are nil, because the buyer has to pay the shipping. And then it takes weeks, if not months, to arrive. And then it only arrives if the buyer paid for tracked/signed delivery. Thus the cost to the buyer to get his 100% refund may be more than the cost of the item in the first place.
--- End quote ---
In this case they offered to force the seller to pay the bill. But I would have to save that bill, send it to them, wait for the parcel to arrive, for the seller to confirm, maybe the seller wouldn't be happy that two ICs are cracked to see what's inside, that sort of drama ::)
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