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AliExpress adventures
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magic:
So I bought stuff on AliExpress. It arrived nonoperational, with scratches and other marks of somewhat unprofessional handling ::)
Shipping packaging is OK, so it looks like the vendor / their employees screwed up.

While opening the dispute, I had to choose between "quality issue" and "damaged item". I picked the latter and got an automated message that my claim will be treated as shipping damage and handled by AliExpress themselves because it was their shipping service.

The seller probably won't even know and surely won't care until Ali concludes it wasn't shipping related and hands the issue off. For that to happen, I now need to produce photographs of the packaging and a video of the device failing to operate as intended. Pics aren't enough for them, although most sellers would accept them right away IME if something is obviously dead.
 |O

TL;DR: always choose "quality issue" if it's the seller's fault.
SilverSolder:

Same as on eBay:  Always choose "Item not as described" if it is the seller's fault (and even if it isn't!).
Stray Electron:
  IMO it's unreasonable for Ali to expect YOU to jump through a bunch of hoops  to Prove that the item doesn't work. If they're concerned about that then they're free to have it shipped back at their expense and then they can test it themselves.  Your pictures of the damaged item and the damaged packaging should be enough. If Ali continues to be unreasonable I would cancel the payment if it was made via a credit card of PayPal. if you made payment through some service where you can't get a refund, then shame on you.  Live and learn.
SilverSolder:

The problem is, these sites all have "set-in-stone" processes to deal with claims / refunds.

If the user doesn't select the right path, right at the outset...   unhappiness will be the result, because there is usually no way back once a path has been chosen!
magic:
The packaging is not damaged and the item was screwed by the seller/supplier/whoever.

I'm not entirely surprised, my photo of some test gear attached to the product would perhaps suffice to convince an electronics supplier, but the problem is that the dispute is handled by AliEx customer support. I uploaded a somewhat more "dummy friendly" video today, fingers crossed ::)

Yep, they have a "process" and they follow it, that's all. And I wouldn't mind it, if there was clear information that this is how my claim will be interpreted and handled at the time I was filing it. Unfortunately, AE is sometimes crappy like that. There are things you just need to know because they won't tell you before it's too late. For instance, I still haven't figured out how to check what the deadline for opening a dispute is, other than by remembering when I confirmed the delivery and adding two weeks.
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