Ok, so please tell us, what happens next. As I have understood, they do a manual check after. (after filling the info, you have a "verification status" that will disappear after they do a manual check).
I haven't quit my account yet, as I am still missing 8 or more items. If there will be no solution how to bypass the IDs after I receive my order, I will probably quit my account. As there really is no point for me, to use a service, where they try to steal your identity (with whatever "it is good for mankind" bullshit) and then you don't receive anythin until 2 months and even after 2 months from order it is uncertain if it will ever arrive. (And that is, to a central Europe).
Tautech: Btw: You have to also upload a photo after filling this data. What will you upload then?