General > General Technical Chat

Amazon accuses customer of racism & shuts down their smart home!

<< < (3/56) > >>

akis:

--- Quote from: SiliconWizard on June 12, 2023, 09:16:55 pm ---We still have some choice, but question is, at what point will we stop having choice and ALL companies will be infected by this?

The "reassuring" part is that many companies that have taken this woke path (ESG crap) to an extreme have faced backlash (like Netflix, Disney, Paypal...)

So what's the future of Amazon? Bets are open.


--- End quote ---

As long as we keep voting the woke in - we are ourselves only to blame. While we still have a shred of democracy left and can vote and our vote is not automatically thrown in the bin.

Netflix, Disney, Amazon and all the rest are doing pretty well, I think. Most of the population are already brainwashed and follow the headlines without knowledge, understanding, suspicion or due diligence. Brainwashing starts at school where little kids get fed the agenda of the day, without parents ever knowing what goes on in the classroom. I remember clearly with my kids from 25 years ago. And then it goes on from there. Little kids do not have a chance.


--- Quote from: Zero999 on June 12, 2023, 09:49:03 pm ---Heck, he's also probably a victim of diversity inclusion and equity training which teaches people to see microaggressions and discrimination everywhere.

--- End quote ---

"equity training"? If only. Equity would be a nice thing to teach. What they do teach is (a version of) equality, with a strong exception towards white westerners.



bdunham7:

--- Quote from: langwadt on June 12, 2023, 09:00:27 pm ---how much Stockholm syndrome does someone need to have to only "seriously consider" dropping Amazon after being treated like that?

--- End quote ---

If you are heavily invested in the whole system and your options are to get it working or rip it all out, the decision might be tough.  Fortunately for me, I made that decision over  decade ago and I have nothing (that I'm aware of) that won't function without phoning home, and the vast majorit will function without any wi-fi or other radio signals.  It's getting harder and harder to do that as time goes on. 

DrGeoff:

--- Quote from: daqq on June 12, 2023, 09:52:30 pm ---Today on "Why cloud based smart-homes are a dumb idea", episode #3489

--- End quote ---

There's no such thing as the "cloud".
Just someone else's computer.

thm_w:
Keep the political opinion garbage to the Dilbert thread please. We don't need more of that here.


--- Quote from: james_s on June 12, 2023, 09:53:31 pm ---The delivery driver isn't the problem here, maybe he really did think he heard a racist comment. The issue is in the way Amazon handled it, guilty until proven innocent. If they were going to do anything, they should have investigated first, and taken action only once it is PROVEN that the customer committed some kind of offense that is in breach of contract and even then unless it was an actual credible threat or act of violence then the only action should be a warning. There's an old saying "the customer is always right" that companies seem to be forgetting about.

--- End quote ---

I agree its clearly poorly handled. But "customer is always right" mentality has resulted in the whole Karen phenomenon. Customer can be wrong, and they can be let go or banned.
Amazon is free to drop whoever they want if they have a legit reason to do so.
Alexa service is free, but you could argue they should refund the hardware cost of the device.


--- Quote from: james_s on June 12, 2023, 09:12:42 pm ---The irony is all the lip service Amazon gives about being "customer obsessed". I hope he sues them over this, and contacts all the local news media with his story.

--- End quote ---

What would you possibly sue for?
OK heres your $40 back for Alexa.

MK14:
I have a degree of sympathy for Amazon.

There was a potentially fairly serious incident (big enough to get an Amazon customer, banned from using Amazon services), being reported.  So, they rightly informed the customer, investigated it and after a reasonable period of time took reasonable actions to reactivate the customers account.

Also we need to be careful, because we are hearing only one side of the story.  Perhaps the door-bell message was somewhat abrupt, and a bit rude, without being racist as such.

On the other hand, I tend to agree with a number of the criticisms of this policy, against Amazon, both in this thread, in the video and after reading about the person whose account was disabled, account of what occurred.


* They shouldn't have been so reliant, on Amazon (online) services
* Amazon should have made more/better effort, to inform the customer, what was going on.  Perhaps writing and/or phoning/texting them, to make sure they get the message
* Not taking any actions to disable their account, until it has been investigated
* Just blocking purchases, rather than all the account features, such as Alexa
* Issuing one or two warnings, before the final (second or third incident), that gets their Amazon account closed
* Compensating the customer for hassle, when found innocent

Navigation

[0] Message Index

[#] Next page

[*] Previous page

There was an error while thanking
Thanking...
Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod