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Amazon accuses customer of racism & shuts down their smart home!

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MK14:

--- Quote from: tggzzz on June 16, 2023, 01:00:47 pm ---He's a "Microsoft site reliability engineer", whatever that is.

He didn't make a video so he doesn't need a video camera and lighting etc. He does have (and knows how to use!) the necessary tool: a keyboard.

He had managed to publicise (good!) his experience without those ums and ahs. Let's hope Amazon receives even more widespread publicity, preferably with a cluebat.

--- End quote ---

If he produced the complaint as pure text using the keyboard, there would still be the problem, of how/where to publish it.  Would it get many views?

Whereas a Youtube video, even if it is essentially an audio recording of the same text.  Is easily published on Youtube, and may virally end up getting lots of views, as people talk about it and share its link.

Even Dave (EEVblog), sometimes makes 'Videos' which are mainly/essentially pure text/audio.  Albeit typically with a talking 'Dave' head, and maybe with the odd image tossed in, here and there.

tggzzz:

--- Quote from: MK14 on June 16, 2023, 01:10:27 pm ---
--- Quote from: tggzzz on June 16, 2023, 01:00:47 pm ---He's a "Microsoft site reliability engineer", whatever that is.

He didn't make a video so he doesn't need a video camera and lighting etc. He does have (and knows how to use!) the necessary tool: a keyboard.

He had managed to publicise (good!) his experience without those ums and ahs. Let's hope Amazon receives even more widespread publicity, preferably with a cluebat.

--- End quote ---

If he produced the complaint as pure text using the keyboard, there would still be the problem, of how/where to publish it.  Would it get many views?

Whereas a Youtube video, even if it is essentially an audio recording of the same text.  Is easily published on Youtube, and may virally end up getting lots of views, as people talk about it and share its link.

--- End quote ---

Farcebook, Twatter, Ruddit are all set up to do exactly that. Plus, of course, there's email to places like El Reg.


--- Quote ---Even Dave (EEVblog), sometimes makes 'Videos' which are mainly/essentially pure text/audio.  Albeit typically with a talking 'Dave' head, and maybe with the odd image tossed in, here and there.

--- End quote ---

In which case it changes nothing and I make the same comments.

Marco:
If this gets any more pickup I think the best approach for Amazon is simply to grovel and say they will change bans to be by service rather than by account.

At some point just ignoring it does more damage than acknowledging it.

MK14:

--- Quote from: madires on June 16, 2023, 12:43:01 pm ---I think that Amazon crossed the line between what might be legal as part of the TOS and vigilantism, which is very conerning as they (and others) are pushing consumers hard to use their cloud and subscription based services.

--- End quote ---

I know what you mean.  I was recently trying to sort out some important (to me), technical things, using the internet (Google search), and it found stuff which would help and answer my questions.  But I couldn't access it.  Because of this Reddit moderator spat (something about change of management and charging for API access or something), where they had made the areas/forums which I needed, closed by being set to private only.

I found this annoying.  I did find some information, elsewhere.  But it is NOT clear, if the Reddit information would have helped me, a lot more or not.  At a guess, it would have.  As there were very few other sources of information, on the subject.

It shows how vulnerable modern things/systems can be.

I suppose what a number of posters in this thread are effectively saying, is that an Amazon account, should be split between buying privileges (being able to make purchases and hence deliveries), and the rest of an Amazon accounts functionality, which should probably remain working.  Even if banned/cancelled, with very rare extreme exceptions.

coppice:

--- Quote from: Marco on June 16, 2023, 02:34:49 pm ---If this gets any more pickup I think the best approach for Amazon is simply to grovel and say they will change bans to be by service rather than by account.

--- End quote ---
NO! Just stop shutting down and banning things. There isn't a person alive who doesn't have some view that will piss off someone else. Are you OK with everyone banning everyone else for any minor infraction? I think Amazon are a really nasty company, that we'd be better off without, but I don't want them banned. They should have the same respect for others.

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