General > General Technical Chat
Amazon accuses customer of racism & shuts down their smart home!
wilfred:
--- Quote from: thm_w on June 12, 2023, 11:10:18 pm ---
I agree its clearly poorly handled. But "customer is always right" mentality has resulted in the whole Karen phenomenon. Customer can be wrong, and they can be let go or banned.
Amazon is free to drop whoever they want if they have a legit reason to do so.
Alexa service is free, but you could argue they should refund the hardware cost of the device.
What would you possibly sue for?
OK heres your $40 back for Alexa.
--- End quote ---
I afraid you don't understand the meaning of the phrase "the customer is always right". It's not literally true. It refers to their ability to choose, and that thinking they are wrong for going elsewhere or rejecting your offer is pointless. To win them you must offer what they want, or persuade them better.
I would argue the alexa service is not free. You purchase it with something that is of value even if it is not money.
akis:
--- Quote from: Halcyon on June 13, 2023, 06:06:42 am ---
I always maintain that a truly smart home is one that is properly planned and designed. A well-place "analog" light switch is far better than a bunch of cloud-connected garbage.
--- End quote ---
There those light/electrical switches/relays, that talk to each other, and only to each other, with no need for wifi or internet connectivity. This is the kind of system I am thinking of installing at home: one hard-wired "master" switch and a few "slave" switches that cause the master to switch on and off. The brand is Qiunetic, but I hear there are more out. This system has allowed me to keep just one hard-wired switch in each room of the house with only one cable travelling to the ceiling lights, and the ability to add further slave switches wherever I want, and without relying on wifi or the internet or some company's servers.
.RC.:
Never understood why people need to be so dependent on devices around their home. What is next a smart device attached to the cloud to wipe your arse?
m k:
In Japan you can get a model with an analyzer.
langwadt:
--- Quote from: MK14 on June 12, 2023, 11:24:38 pm ---There was a potentially fairly serious incident
--- End quote ---
really? someone says they thought they heard a racist remark
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