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Amazon accuses customer of racism & shuts down their smart home!
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SiliconWizard:
"Street racing" has been on the rise over here as well.
PlainName:

--- Quote from: TimFox on July 03, 2023, 09:12:00 pm ---
--- Quote from: PlainName on July 03, 2023, 08:39:03 pm ---
--- Quote from: Nominal Animal ---I mean, in a politically charged environment with a near even split, it is obvious that being apolitical and walking the centerline makes the most business sense, because any deviation will only reduce your customer base.
--- End quote ---

I'm not sure that's so. You may reduce your potential customer base, but you might harden the smaller set of customer's loyalty. Look at, for instance, Trump - minority followers but guaranteed to follow no matter what. From a company PoV in that situation, you wouldn't have to worry about churn, for instance.

--- End quote ---

Recently, Anheuser-Busch (now part of AB InBev) shot itself in the foot by ignoring "bar rules":  don't discuss politics or religion.
After a transgender influencer promoted Bud Light beer on Instagram, conservatives called for a boycott.
Thereafter, when they thought the beer company was not defending the beer properly, the LGBTQ+ community decided to boycott it in turn, to own the conservatives.

--- End quote ---

Yeah, I think if you're going to do that kind of thing you gotta go in full-on. Any sense that you might be faking or wobbling and it's curtains.
Nominal Animal:

--- Quote from: PlainName on July 04, 2023, 10:18:31 am ---
--- Quote from: TimFox on July 03, 2023, 09:12:00 pm ---
--- Quote from: PlainName on July 03, 2023, 08:39:03 pm ---
--- Quote from: Nominal Animal ---I mean, in a politically charged environment with a near even split, it is obvious that being apolitical and walking the centerline makes the most business sense, because any deviation will only reduce your customer base.
--- End quote ---

I'm not sure that's so. You may reduce your potential customer base, but you might harden the smaller set of customer's loyalty. Look at, for instance, Trump - minority followers but guaranteed to follow no matter what. From a company PoV in that situation, you wouldn't have to worry about churn, for instance.

--- End quote ---

Recently, Anheuser-Busch (now part of AB InBev) shot itself in the foot by ignoring "bar rules":  don't discuss politics or religion.
After a transgender influencer promoted Bud Light beer on Instagram, conservatives called for a boycott.
Thereafter, when they thought the beer company was not defending the beer properly, the LGBTQ+ community decided to boycott it in turn, to own the conservatives.

--- End quote ---

Yeah, I think if you're going to do that kind of thing you gotta go in full-on. Any sense that you might be faking or wobbling and it's curtains.

--- End quote ---
Exactly, shunned by both sides of the divide.  Very risky for the shareholders, if you already have a good market share on both sides of the divide, like Bud Light had.

Reflecting this, Amazon's actions seem counterproductive to me.  Their actions alienate customers who hadn't thought about the corporate control over their home automation before, and those who are scared of being called racist.  They only cater to the tiny vocal minority, who have taken it to be their purpose in life to be offended on behalf of others.

Or perhaps I am underestimating the shortsightedness of Amazon's customers?
tggzzz:

--- Quote from: Nominal Animal on July 04, 2023, 10:33:30 am ---Reflecting this, Amazon's actions seem counterproductive to me.  Their actions alienate customers who hadn't thought about the corporate control over their home automation before, and those who are scared of being called racist.  They only cater to the tiny vocal minority, who have taken it to be their purpose in life to be offended on behalf of others.

Or perhaps I am underestimating the shortsightedness of Amazon's customers?

--- End quote ---

I'm reminded of the old aphorism: "nobody went broke underestimating the taste of the American public". s/taste/stupidity/ or s/taste/shortsightness/ or s/taste/ignorance/ etc.
Haenk:

--- Quote from: Nominal Animal on July 04, 2023, 10:33:30 am ---Or perhaps I am underestimating the shortsightedness of Amazon's customers?

--- End quote ---

That's not unique to Amazon's customers, but the sheer number is frightening. Plus the "completely out of control" management of support issues (we are also a seller and a vendor on Amazon - so we have a pretty broad insight into their actings) has all the red warning lights on to not leave them with absolute control over your life and belongings.
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