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Amazon accuses customer of racism & shuts down their smart home!
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SiliconWizard:
If you do no behave, you'll be grounded. :-DD
langwadt:

--- Quote from: SiliconWizard on June 13, 2023, 10:14:26 pm ---If you do no behave, you'll be grounded. :-DD

--- End quote ---

except Amazon went directly to second part with no warning or even a question
TimFox:
I approve of employers protecting their employees from unprovoked customer attacks.
However, the procedure described here by Amazon is amazingly inappropriate and bad, both in verifying the accusation and in blocking unrelated paid services.
Question to anyone with similar Amazon-operated equipment:
Have you read the terms-of-service for the equipment;  if so, what do they say about this situation?
MK14:

--- Quote from: TimFox on June 13, 2023, 10:24:46 pm ---Question to anyone with similar Amazon-operated equipment:
Have you read the terms-of-service for the equipment;  if so, what do they say about this situation?

--- End quote ---


--- Quote ---We reserve the right to refuse any Amazon Services or terminate accounts if your behaviour gives justified reason to do so.
--- End quote ---

Source:
https://www.amazon.co.uk/gp/help/customer/display.html

Heading at top of page:

--- Quote --- Security and Privacy  ›  Legal Policies  ›
Conditions of Use & Sale

Last updated on 17 November, 2022.
--- End quote ---

Section:

--- Quote ---6. YOUR ACCOUNT

You may need your own Amazon account to use certain Amazon Services, and you may be required to be logged into the account and have a valid payment method associated with it.

If there is a problem charging your selected payment method we may charge any other valid payment method associated with your account. Click Your Payments and then Manage payment options to manage options.

If you use any Amazon Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access your information in the Your Account section of the website. Please see our Protecting Your Privacy Help Page to access your personal information.

You must not use any Amazon Service: (i) in any way that causes, or is likely to cause, any Amazon Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse any Amazon Services or terminate accounts if your behaviour gives justified reason to do so. This will in particular be the case if you are in breach of applicable laws, applicable contractual provisions, our guidelines or our policies, which are all accessible on the website. Notwithstanding any such limitation or termination, you will continue to have access to content and services purchased by you up to that point.

--- End quote ---
Ed.Kloonk:
As a bit of a nonchalant observer of this type of Jerry Springer stuff...

I haven't been able to discover just exactly what the Amazon person 'thought' that they actually heard.
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