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| Amazon accuses customer of racism & shuts down their smart home! |
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| SiliconWizard:
--- Quote from: MK14 on June 13, 2023, 10:40:03 pm --- --- Quote ---We reserve the right to refuse any Amazon Services or terminate accounts if your behaviour gives justified reason to do so. --- End quote --- --- End quote --- I've never read such a stupid statement in a ToS, how can anyone agree to this? OTOH, written this way, I don't think it would hold any value in court. So the guy should sue and curb the crap out of Amazon. |
| wraper:
Amazon UK: --- Quote ---We reserve the right to refuse any Amazon Services or terminate accounts if your behaviour gives justified reason to do so. This will in particular be the case if you are in breach of applicable laws, applicable contractual provisions, our guidelines or our policies, which are all accessible on the website. Notwithstanding any such limitation or termination, you will continue to have access to content and services purchased by you up to that point. --- End quote --- So it seems they acted against their own ToS. EDIT: so in UK you have some rights, Amazon.com ToS are completely different: https://www.amazon.com/gp/help/customer/display.html?nodeId=GLSBYFE9MGKKQXXM --- Quote ---Amazon reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon Services, remove or edit content, or cancel orders in its sole discretion. --- End quote --- Read as we can fuck you over on a whim. |
| tom66:
--- Quote from: SiliconWizard on June 13, 2023, 10:49:14 pm --- --- Quote from: MK14 on June 13, 2023, 10:40:03 pm --- --- Quote ---We reserve the right to refuse any Amazon Services or terminate accounts if your behaviour gives justified reason to do so. --- End quote --- --- End quote --- I've never read such a stupid statement in a ToS, how can anyone agree to this? OTOH, written this way, I don't think it would hold any value in court. So the guy should sue and curb the crap out of Amazon. --- End quote --- Not a lawyer but doubt a lawsuit would go anywhere. I'm pretty sure that a company can refuse to give service to almost anyone providing they're not discriminating on a protected term (so they can't refuse to serve you if you're gay, but they can refuse to serve you if you're homophobic, because homophobia isn't a protected characteristic.) 14th amendment I think? At that point it comes down to whether Amazon had good cause to believe the customer had broken the T&C's. Not au fait on the US legal system, but I would have thought that these things would be determined on the balance of probabilities, as it's a civil matter. Customer can try to sue, but Amazon would argue they acted responsibly based on an employee complaint, and are not obliged to offer service. At best, customer might be entitled to a refund for remaining service costs - e.g. Prime membership. Doubt that would extend to a refund for the devices purchased, they are still usable, just not with the customer's account. |
| Marco:
Since this hasn't blown up to national levels Amazon probably shouldn't respond this too officially and just throw fuel on the fire, but if they aren't at this very moment reforming their procedures they are idiots. These kind of ecosystem accounts represents immense value and historical data to people ... disturbing the trust people have in it can never be worth it. If he had come out in a KKK hood and burned an Amazon driver in effigy they still shouldn't have cut off his account, it's an incredibly stupid way to run your business. |
| MK14:
I suppose an analogy, would be if an energy company, provided electricity, gas, water, TV/on-demand (like Netflix) and phone services, to your home. Then, because of a misunderstanding as to what your automatic doorbell voice said to a meter reader or other energy provider representative (e.g. for smart meters), they thought it sounded racist. So, all your services (Electricity, gas, water, TV/on-demand and phone services), were permanently cut-off from your home, because of this. There would be a huge out-cry, it could be dangerous to some more vulnerable members of society and could make the home semi-unsellable (or unrentable). So, in the same way, an Electricity company in the UK, CAN'T disconnect your electricity supply, without extremely good reasons indeed and perhaps a court order as well. E.g. Because you haven't paid for electricity for the last 15 months, and refuse or can't pay. This (suspension and/or banning) could be an issue. As I see it, Amazon are trying to manipulate themselves to be a massively giant monopoly, for selling you all kinds of stuff. So being permanently banned from access from all of that, is potentially a big issue for many people. So, maybe there are some real issues, e.g. legal ones and human rights etc. I suppose you can say that electricity/water etc are essential services, but buying items from Amazon is not. But even so, it is still food for thought. |
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