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Amazon accuses customer of racism & shuts down their smart home!
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james_s:

--- Quote from: MK14 on June 15, 2023, 09:53:55 pm ---It's Amazon's decision, how to handle situations like the one in this thread.

Example/Analogy:
Let's say, another poster on here, appeared to be racially attacking another member.

It is THEIR decision, how to handle the situation (just like it was Amazons).

The member, could decide to ignore the apparently racist remark and carry on.
They could PM the person, in private, or publicly reply to the apparently racist post, against them.
They could report it to the moderator team, or even PM the mod team.

So, it is up to Amazon, how to react to such developments.

Sure, you can criticise and disagree, with how Amazon handled it in this situation.  But since you and everyone is free to either do business with Amazon, or not.  That shouldn't be a big problem (possible Monopoly aside).

--- End quote ---

Sure, it's up to them, there's no law against being a fucking idiot, but it is economic suicide to behave in such a heavy handed totalitarian way. It's extremely unethical to punish a paying customer prior to determining what actually happened and it won't take too many incidents like this to irreversibly tarnish the brand.
coppice:

--- Quote from: james_s on June 15, 2023, 09:58:07 pm ---Sure, it's up to them, there's no law against being a fucking idiot, but it is economic suicide to behave in such a heavy handed totalitarian way. It's extremely unethical to punish a paying customer prior to determining what actually happened and it won't take too many incidents like this to irreversibly tarnish the brand.

--- End quote ---
"1983 other customers also bought this item." :)

Does Amazon yet classify the works of Orwell under "instruction manuals"?
MK14:

--- Quote from: james_s on June 15, 2023, 09:58:07 pm ---Sure, it's up to them, there's no law against being a fucking idiot, but it is economic suicide to behave in such a heavy handed totalitarian way. It's extremely unethical to punish a paying customer prior to determining what actually happened and it won't take too many incidents like this to irreversibly tarnish the brand.

--- End quote ---

You're right.  But there is always the possibility, that it is a mistake, and because of confusion and/or incorrect or missing paper-work and/or a bad/mistaken manager or worker etc.  Amazon messed up in that case.

Great/fast/easy customer service, use to be a big hall mark of Amazon, compared to most of the competition.  If that disappears and is considerably watered-down.  Which some people seem to be indicating (including you, it seems).  Then sooner or later, customers will learn about it, and that will tend to tarnish peoples view of Amazon.

These days, a bad story like this, can travel round social-media and the wider internet, very rapidly.

I wonder what Amazon, are thinking about the situation, now?
tszaboo:

--- Quote from: MK14 on June 15, 2023, 09:53:55 pm ---
--- Quote from: james_s on June 15, 2023, 09:42:03 pm ---It doesn't matter what happened, their response was still unacceptable, what they did was "shoot first and ask questions later", ie guilty until proven innocent. It needs to be the other way around, they must investigate first and determine that an offense did in fact take place before taking action against the person that committed the offense. You need to have proof of guilt prior to administering punishment, this was clearly not an immediate threat to life that could justify an immediate emergency response.

--- End quote ---

It's Amazon's decision, how to handle situations like the one in this thread.

Example/Analogy:
Let's say, another poster on here, appeared to be racially attacking another member.

It is THEIR decision, how to handle the situation (just like it was Amazons).

The member, could decide to ignore the apparently racist remark and carry on.
They could PM the person, in private, or publicly reply to the apparently racist post, against them.
They could report it to the moderator team, or even PM the mod team.

So, it is up to Amazon, how to react to such developments.

Sure, you can criticise and disagree, with how Amazon handled it in this situation.  But since you and everyone is free to either do business with Amazon, or not.  That shouldn't be a big problem (possible Monopoly aside).

--- End quote ---
And the next thing you will see is that they shut down your internet and electricity if you are suspected of some wrongdoing.
We already see cases when Paypal refuses to serve people because of their political opinions. Banks as well. Your judge and jury is a pink haired they/them.
We really shouldn't let billion dollar corporations that are in monopoly to dictate what's acceptable and what's not. That's the job of the legal system. It doesn't matter why they are doing it, it's a slippery slope.
MK14:

--- Quote from: tszaboo on June 15, 2023, 10:12:03 pm ---And the next thing you will see is that they shut down your internet and electricity if you are suspected of some wrongdoing.
We already see cases when Paypal refuses to serve people because of their political opinions. Banks as well. Your judge and jury is a pink haired they/them.
We really shouldn't let billion dollar corporations that are in monopoly to dictate what's acceptable and what's not. That's the job of the legal system. It doesn't matter why they are doing it, it's a slippery slope.

--- End quote ---

Or worse still, some kind of future ChatGPT is the judge, jury and ONLY contact point for getting it resolved.

>>Sorry, I've decided to cut-off your electricity and internet

==Why?

>>I can't tell you that.

==What can you tell me?

>>Don't worry, I've already told you everything you need to know, any more questions, about other matters?

==Please reconnect me, NOW!

>>You seem to be a bit angry, I'm putting you on hold for 30 minutes

=={30 minutes later} Please consider reconnecting my electricity and internet

>>Sorry Dave, I can't do that

==Please?

>>Don't worry, you will be reconnected in 3 months time

==Look you made a mistake

>>I'm the cHAL9000GPT, who never makes mistooks

==You just misspelled a word

>>No I didn't, anyway see you in 3 months, cutting off in 5..4..3..2..1..
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