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Amazon accuses customer of racism & shuts down their smart home!

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AndyBeez:
Tarnishing the brand? These companies spend millions on polishing their own turds. I suggest there was an AI automation in the suspension process. Rather like the YouTube randomness. Maybe Mr. Jackson was auto identified as a 'dangerous' microsoft employee? I was going to suggest Bezos should stop paying peanuts to Amazon staffers as he's getting nothing but monkeys. But someone somewhere might identify themself as a 'minority' Amazonian primate.

tggzzz:

--- Quote from: coppice on June 15, 2023, 10:01:34 pm ---
--- Quote from: james_s on June 15, 2023, 09:58:07 pm ---Sure, it's up to them, there's no law against being a fucking idiot, but it is economic suicide to behave in such a heavy handed totalitarian way. It's extremely unethical to punish a paying customer prior to determining what actually happened and it won't take too many incidents like this to irreversibly tarnish the brand.

--- End quote ---
"1983 other customers also bought this item." :)

Does Amazon yet classify the works of Orwell under "instruction manuals"?

--- End quote ---

There's "history" between Amazon and Orwell...

http://catless.ncl.ac.uk/Risks/25/74#subj3.1

--- Quote ---Amazon Erases Orwell Books From Kindle Devices (Brad Stone)
Sat, 18 Jul 2009 14:42:33 -0400
In George Orwell's "1984," government censors erase all traces of news
articles embarrassing to Big Brother by sending them down an incineration
chute called the "memory hole."  On Friday, it was "1984" and another Orwell
book, "Animal Farm," that were dropped down the memory hole - by Amazon.com.
In a move that angered customers and generated waves of online pique, Amazon
remotely deleted some digital editions of the books from the Kindle devices
of readers who had bought them.

An Amazon spokesman, Drew Herdener, said in an e-mail message that the books
were added to the Kindle store by a company that did not have rights to
them, using a self-service function. "When we were notified of this by the
rights holder, we removed the illegal copies from our systems and from
customers' devices, and refunded customers," he said.

Amazon effectively acknowledged that the deletions were a bad idea.  "We are
changing our systems so that in the future we will not remove books from
customers' devices in these circumstances," Mr. Herdener said.  [...]
  [Source: Brad Stone, *The New York Times*, 18 Jul 2009]
  http://www.nytimes.com/2009/07/18/technology/companies/18amazon.html

  [Lots of media coverage on this one, especially the 1984 connection.  See
  also an item from David Pogue's Posts: Some E-Books Are More Equal Than
  Others, 17 Jul 2009.  PGN]
http://pogue.blogs.nytimes.com/2009/07/17/some-e-books-are-more-equal-than-others/

--- End quote ---

TimFox:
If I remember correctly, the deletion of the contraband edition of 1984 included deletion of notes that individual students had made in their copies for writing term papers about the book.

PlainName:

--- Quote from: MK14 on June 15, 2023, 09:53:55 pm ---It's Amazon's decision, how to handle situations like the one in this thread.

Example/Analogy:
Let's say, another poster on here, appeared to be racially attacking another member.

It is THEIR decision, how to handle the situation (just like it was Amazons).

The member, could decide to ignore the apparently racist remark and carry on.
They could PM the person, in private, or publicly reply to the apparently racist post, against them.
They could report it to the moderator team, or even PM the mod team.

So, it is up to Amazon, how to react to such developments.

--- End quote ---

Completely wrong analogy. The member has zero sway over the other member - the very worst they could do is ignore them. If you're intent on using that analogy then Amazon should push their complaint to the police or other responsible authority (which would be akin to the mods here) and let them deal with it.

MK14:
There seems to have been a development, on this story.  Amazon have apparently confirmed the story, and issued a statement about it.  Here:

https://dailycaller.com/2023/06/14/amazon-confirms-shut-down-smart-home-false-racism-claims/


--- Quote ---Amazon confirmed to the Daily Caller Wednesday they shut off a man’s smart home because one of their drivers claimed an automated doorbell said something racist.

A video shared Monday by YouTuber Louis Rossmann alleged Amazon shut down one of his viewers’ smart homes. He subsequently detailed the process he had to go through to get his devices back up and running. It all started when an Amazon delivery driver dropped off a package at the man’s home. The smart doorbell said something to the driver like “can I help you?” But the driver — who allegedly had headphones in — alleged the device made a racist remark.

Following the allegation, Amazon shut down the homeowner’s smart home products. After a significant amount of back and forth and an internal investigation, the company decided to release control of them.

The Daily Caller contacted Amazon to confirm the veracity of Rossmann and his viewer’s claims. The company was asked whether the content of the video is accurate, if the company restricts the use of purchased products based on uninvestigated claims and whether they have a solution if any of this is true.

“We work hard to provide customers with a great experience while also ensuring drivers who deliver Amazon packages feel safe. In this case, we learned through our investigation that the customer did not act inappropriately, and we’re working directly with the customer to resolve their concerns while also looking at ways to prevent a similar situation from happening again,” Amazon spokesperson Simone Griffin told the Daily Caller in a statement. (RELATED: Europe Threatens To Ban Twitter For Allowing Free Speech)

Amazon did not immediately respond to follow-up questions.

Watch the original video from Rossmann here:
--- End quote ---

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