I have a degree of sympathy for Amazon.
There was a potentially fairly serious incident (big enough to get an Amazon customer, banned from using Amazon services), being reported. So, they rightly informed the customer, investigated it and after a reasonable period of time took reasonable actions to reactivate the customers account.
Also we need to be careful, because we are hearing only one side of the story. Perhaps the door-bell message was somewhat abrupt, and a bit rude, without being racist as such.
On the other hand, I tend to agree with a number of the criticisms of this policy, against Amazon, both in this thread, in the video and after reading about the person whose account was disabled, account of what occurred.
- They shouldn't have been so reliant, on Amazon (online) services
- Amazon should have made more/better effort, to inform the customer, what was going on. Perhaps writing and/or phoning/texting them, to make sure they get the message
- Not taking any actions to disable their account, until it has been investigated
- Just blocking purchases, rather than all the account features, such as Alexa
- Issuing one or two warnings, before the final (second or third incident), that gets their Amazon account closed
- Compensating the customer for hassle, when found innocent