| General > General Technical Chat |
| Amazon box-shifting amateurs |
| << < (4/5) > >> |
| eti:
--- Quote from: tooki on October 13, 2020, 02:14:04 pm --- --- Quote from: eti on October 13, 2020, 12:49:39 am ---I'll hear no more bad spoken of Amazon. They're clearly very very caring, because they even took the time to package each SINGLE 95g "Dairy Milk" chocolate bar I bought (on the same order) in its own individual card envelope... :palm: :-DD :-// Yeah, and that's why all this "environmentally friendly" horse sh##, when parroted by corporations, is precisely that. --- End quote --- I wouldn't be surprised if they put each one in those envelopes upon receiving, before putting them on the shelf. Probably had too many problems with them getting broken. --- End quote --- Highly unlikely! |
| PlainName:
--- Quote from: MosherIV on October 10, 2020, 09:23:15 pm ---I see you are UK based. Under UK law, goods must work for 1 year. The retailer must hounor this. They may choose to repair or replace BUT they must provide goods that work and are suitable for the purpose. --- End quote --- I believe you forgot "or they can provide a full refund, which trumps all that". Amazon chose the simple and easy solution. |
| Monkeh:
--- Quote from: dunkemhigh on October 14, 2020, 05:09:17 am --- --- Quote from: MosherIV on October 10, 2020, 09:23:15 pm ---I see you are UK based. Under UK law, goods must work for 1 year. The retailer must hounor this. They may choose to repair or replace BUT they must provide goods that work and are suitable for the purpose. --- End quote --- I believe you forgot "or they can provide a full refund, which trumps all that". Amazon chose the simple and easy solution. --- End quote --- Well, no, you as the consumer can require a repair or replacement, which they must provide if they are able. https://www.legislation.gov.uk/ukpga/2015/15/section/23 |
| PlainName:
--- Quote from: Monkeh on October 14, 2020, 02:07:25 pm --- --- Quote from: dunkemhigh on October 14, 2020, 05:09:17 am --- --- Quote from: MosherIV on October 10, 2020, 09:23:15 pm ---I see you are UK based. Under UK law, goods must work for 1 year. The retailer must hounor this. They may choose to repair or replace BUT they must provide goods that work and are suitable for the purpose. --- End quote --- I believe you forgot "or they can provide a full refund, which trumps all that". Amazon chose the simple and easy solution. --- End quote --- Well, no, you as the consumer can require a repair or replacement, which they must provide if they are able. https://www.legislation.gov.uk/ukpga/2015/15/section/23 --- End quote --- I don't think that section says what you believe it to say. However, I have successfully litigated against a supplier who failed to supply - in my case they sold some shop-damaged item at a steep discount to me, but failed to deliver because they'd also sold (and delivered it) to someone else. I purchased a new version of the item elsewhere and then took them to the small claims for the difference in price plus my costs. Despite being a large UK retailer with in-house legal and a reputation for intransigence, they caved in a couple of days before the case and paid up in full. I think they would not have done that if I hadn't had a solid case against them. The situation with Amazon is not the same, though. Amazon have elected to provide a refund which allows the punter to replace the item in a way he sees fit (that is, by actually replacing it or just using the refund as compensation). Amazon have essentially repaired or replaced the item by doing that. AFAICS, there are only two things one could quibble about: 1. There are no replacements that could be purchased. Amazon are still probably OK here since 23.3(a) excludes an impossible task. 2. The refund is less than the current cost of a replacement. Tricky - you'd have to factor in wear and tear. If pushed, Amazon might up the refund to the current cost if you happen to be a valuable customer, but more likely is that you'd need to take them to small claims. I have a had a claim against Amazon which was much more cut and dried than this one but elected not spoil our relationship for the possible return I'd get, so practically I think this would be lost fight even if you could legally claim for the difference in price. |
| Monkeh:
--- Quote from: dunkemhigh on October 14, 2020, 06:00:50 pm --- --- Quote from: Monkeh on October 14, 2020, 02:07:25 pm --- --- Quote from: dunkemhigh on October 14, 2020, 05:09:17 am --- --- Quote from: MosherIV on October 10, 2020, 09:23:15 pm ---I see you are UK based. Under UK law, goods must work for 1 year. The retailer must hounor this. They may choose to repair or replace BUT they must provide goods that work and are suitable for the purpose. --- End quote --- I believe you forgot "or they can provide a full refund, which trumps all that". Amazon chose the simple and easy solution. --- End quote --- Well, no, you as the consumer can require a repair or replacement, which they must provide if they are able. https://www.legislation.gov.uk/ukpga/2015/15/section/23 --- End quote --- I don't think that section says what you believe it to say. --- End quote --- Then please pray tell what does it say? --- Quote ---Amazon have elected to provide a refund which allows the punter to replace the item in a way he sees fit (that is, by actually replacing it or just using the refund as compensation). --- End quote --- That is not their choice. |
| Navigation |
| Message Index |
| Next page |
| Previous page |