Well if there is no plan about warranty , open it up .. and check the pot.
Its not the first time that something could came damaged, even stored in the new box,
because of an serious accident in transit.
And no one, to be aware of it.
My own analog MetraWatt, came from Germany with the ohm knob miss aligned with the trimmer ,
or better the knob was not controlling the trimmer at all ..
I was ready to send in return a cargo of Nukes at German seller , from my "happiness".
Any way I just removed the top screws and open up the front panel,
and found the problem .
Luckily no true damage .. in a minute the AMM (New word ) was perfect.