Author Topic: Apple announces Self Service Repair  (Read 5761 times)

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Offline DEV001Topic starter

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Apple announces Self Service Repair
« on: November 18, 2021, 06:14:32 pm »
This is huge and hopefully other manufacturers will take notice.

Apple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools. Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals

Full page linked below:
https://www.apple.com/newsroom/2021/11/apple-announces-self-service-repair/
 
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Offline ataradov

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Re: Apple announces Self Service Repair
« Reply #1 on: November 18, 2021, 06:21:37 pm »
This is nothing until it is actually implemented and works. You think they will not figure out a way to make this look good on paper, but be a total unusable nightmare in reality? It is apple, they are creative and they are not doing this based on their own desire. So they will do everything possible to make this not work as normal people would expect.

From what I read, they never say what the "part" is. And I absolutely see them trying to sell you the whole logic board for $500 as a "part". It is a nice FU to the people that do the repair, and shuts down senile senators that have no clue what is going on.
« Last Edit: November 18, 2021, 06:26:39 pm by ataradov »
Alex
 
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Offline Bud

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Re: Apple announces Self Service Repair
« Reply #2 on: November 18, 2021, 07:12:15 pm »
From what I read, they never say what the "part" is. And I absolutely see them trying to sell you the whole logic board for $500 as a "part".

Exactly my thoughts  :)
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Offline tooki

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Re: Apple announces Self Service Repair
« Reply #3 on: November 18, 2021, 08:57:10 pm »
From what I read, they never say what the "part" is. And I absolutely see them trying to sell you the whole logic board for $500 as a "part". It is a nice FU to the people that do the repair, and shuts down senile senators that have no clue what is going on.
The press release says right in it:
Quote
The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.

So clearly module replacements. Just like every other computer company I know of that allows any kind of customer repairs.

You’d have to be insane to expect them to support component-level board repairs; they’ve never even allowed authorized service providers to do that, and they’re certainly not going to start doing so on their products that have the most difficult boards! I’m not sure whether Apple performs component-level board repairs internally, but if they do, it’s not at their stores, and probably not at the regional repair depots. (If anything, I’d expect them to do it in China, or to outsource it.) My only reason for thinking they might do this is the fine print on the repair contracts that state that refurbished parts may be used.
 
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Offline ataradov

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Re: Apple announces Self Service Repair
« Reply #4 on: November 18, 2021, 09:09:34 pm »
Which makes the whole thing a pointless PR stunt. It will not hurt to have those options, but again, depending on the price. If they charge for display half the price of a new phone, then it will not be economical to repair. And this does not help with most repairs that repair shops do.
Alex
 

Offline langwadt

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Re: Apple announces Self Service Repair
« Reply #5 on: November 18, 2021, 09:16:29 pm »
Which makes the whole thing a pointless PR stunt. It will not hurt to have those options, but again, depending on the price. If they charge for display half the price of a new phone, then it will not be economical to repair. And this does not help with most repairs that repair shops do.

yeh, look at Rossmanns take on it and why he isn't getting excited just yet
 

Online tom66

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Re: Apple announces Self Service Repair
« Reply #6 on: November 18, 2021, 09:24:19 pm »
The suspicious part of me is this is an attempt to take the wind away from moves like Right to Repair which are gaining traction in some states and especially so in the EU.

It's a good step, but I'd like to see it legally enforced, rather than Apple just being nice about letting people repair things.  And of course it needs to cover Samsung, Huawei, LG, Sony, Google (Pixel) and so on...
 

Offline IanB

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Re: Apple announces Self Service Repair
« Reply #7 on: November 18, 2021, 09:29:44 pm »
So clearly module replacements. Just like every other computer company I know of that allows any kind of customer repairs.

If you disassemble an iPhone, you end up with many more modules laid out on your worktop than just the display, battery, and camera.

Also, it seems you will have to order the part in advance from Apple, so they can pre-program it with your device's serial number(s) before you install it. So it doesn't help independent repair shops who would like to keep a stock of common replacement parts on hand.
 

Offline Ed.Kloonk

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Re: Apple announces Self Service Repair
« Reply #8 on: November 18, 2021, 09:31:16 pm »
This is huge and hopefully other manufacturers will take notice.

Apple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools. Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals

Full page linked below:
https://www.apple.com/newsroom/2021/11/apple-announces-self-service-repair/

[checks date of the article. April 1st? Nope.]

Hmm..  :/
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Offline ataradov

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Re: Apple announces Self Service Repair
« Reply #9 on: November 18, 2021, 09:38:43 pm »
[checks date of the article. April 1st? Nope.]
Hmm..  :/
It is not surprising. It is their attempt at quashing right to repair movement.
Alex
 
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Offline strawberry

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Re: Apple announces Self Service Repair
« Reply #10 on: November 18, 2021, 10:50:50 pm »
how it is gonna work without special tool to unlock if iphone display replacement disables face id or main camera . this will increase security risks as stated by apple
 

Offline ataradov

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Re: Apple announces Self Service Repair
« Reply #11 on: November 18, 2021, 10:59:37 pm »
Oh yes, security risks. Think of the children!

If you are so risk averse - don't get your phone into repair service, just buy a new one every time something is wrong. Apple will love that.


Also, they backed away from locking the screen even before this announcement because it clearly was not about security given that it was trivial to bypass with a chip swap. Yet the same chip swap made economical repair less viable. Go figure.
« Last Edit: November 18, 2021, 11:01:42 pm by ataradov »
Alex
 
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Offline MrMobodies

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Re: Apple announces Self Service Repair
« Reply #12 on: November 18, 2021, 11:56:10 pm »
I read that in the newspaper before and I never thought they'll do it.

It see that the shareholders got involved on this one:

https://www.theverge.com/2021/11/17/22787336/apple-right-to-repair-self-service-diy-reason-microsoft

Quote
The shareholder fight that forced Apple’s hand on repair rights
‘The timing is definitely no coincidence,’ says shareholder group

By Maddie Stone  Nov 17, 2021, 1:27pm EST

...

But Apple didn’t change its policy out of the goodness of its heart. The announcement follows months of growing pressure from repair activists and regulators — and its timing seems deliberate, considering a shareholder resolution environmental advocates filed with the company in September asking Apple to re-evaluate its stance on independent repair. Wednesday is a key deadline in the fight over the resolution, with advocates poised to bring the issue to the Securities and Exchange Commission to resolve.

...

Also, it seems you will have to order the part in advance from Apple, so they can pre-program it with your device's serial number(s) before you install it. So it doesn't help independent repair shops who would like to keep a stock of common replacement parts on hand.

I see so you can't just take a working one out of a scrap unit.

If I did pay for the genuine parts that sounds like it is going to be restrictive and burdensome for me to start dealing with serial numbers on every single part and hope on delivery that it is going to be pre-programmed with the right serial number before putting it back together.
« Last Edit: November 19, 2021, 12:07:32 am by MrMobodies »
 

Offline Someone

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Re: Apple announces Self Service Repair
« Reply #13 on: November 19, 2021, 01:25:21 am »
Also, it seems you will have to order the part in advance from Apple, so they can pre-program it with your device's serial number(s) before you install it. So it doesn't help independent repair shops who would like to keep a stock of common replacement parts on hand.
I see so you can't just take a working one out of a scrap unit.

If I did pay for the genuine parts that sounds like it is going to be restrictive and burdensome for me to start dealing with serial numbers on every single part and hope on delivery that it is going to be pre-programmed with the right serial number before putting it back together.
Sad, but its the way things have been going in cars/vehicles to deter theft/rebirthing. The idea is that if the parts cant be used and the product retains its serial/identity then any thefts can be easily tracked down (supposedly good for the consumer). Flip side, once the product is obsolete/unsupported, at the first breakdown its a worthless lump unless someone has liberated the locking/serial/identity tools (only benefits the manufacturers).

From what I read, they never say what the "part" is. And I absolutely see them trying to sell you the whole logic board for $500 as a "part". It is a nice FU to the people that do the repair, and shuts down senile senators that have no clue what is going on.
Worse than that, its looking like "self service" is just going to be an extension of their existing "authorised" repair process/chain. Parts often cost more than the street value of the product, and the defective part is returned to Apple for a credit/refund against the working part.
 

Offline IanB

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Re: Apple announces Self Service Repair
« Reply #14 on: November 19, 2021, 03:12:07 am »
I see so you can't just take a working one out of a scrap unit.

You cannot. People have done tests where they buy two brand new phones, and swap parts between them. After swapping the parts, the phones complain that the transplanted parts are not recognized as original, and the phone goes into "limp" mode and disables full functionality.
 

Offline tooki

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Re: Apple announces Self Service Repair
« Reply #15 on: November 19, 2021, 06:28:57 am »
Which makes the whole thing a pointless PR stunt. It will not hurt to have those options, but again, depending on the price. If they charge for display half the price of a new phone, then it will not be economical to repair. And this does not help with most repairs that repair shops do.
LOL what? By far the most common repairs are display and battery replacement.

So clearly module replacements. Just like every other computer company I know of that allows any kind of customer repairs.

If you disassemble an iPhone, you end up with many more modules laid out on your worktop than just the display, battery, and camera.
Duh. Nobody said otherwise, including me (and Apple). My statement was that they're not going to support component level board repair — you’re not going to be able to order a replacement IC.
 
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Offline tooki

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Re: Apple announces Self Service Repair
« Reply #16 on: November 19, 2021, 06:30:52 am »
Which makes the whole thing a pointless PR stunt. It will not hurt to have those options, but again, depending on the price. If they charge for display half the price of a new phone, then it will not be economical to repair. And this does not help with most repairs that repair shops do.

yeh, look at Rossmanns take on it and why he isn't getting excited just yet
Yeah but he’s also a crank with a business interest in repairing what Apple won’t. His takes on everything are extremely biased, cranky, and often unreasonable IMHO.
 
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Offline DEV001Topic starter

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Re: Apple announces Self Service Repair
« Reply #17 on: November 19, 2021, 04:48:02 pm »
I am pretty excited for this as I think it is a step in the right direction. Apple publicly admitting self repair is something they need to do and offering service manuals, parts, and special tools (to consumers) is a lot more than other manufacturers are doing at the moment.

My hope is this will inspire other companies to offer similar programs. 
 

Offline ataradov

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Re: Apple announces Self Service Repair
« Reply #18 on: November 19, 2021, 04:52:23 pm »
They have not offered anything yet. Let's wait and see what it will be in the end. Their "manuals" will probably end up disassembly instructions, something you can get on iFixit instantly after a new phone comes out.
Alex
 
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Offline Ed.Kloonk

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Re: Apple announces Self Service Repair
« Reply #19 on: November 19, 2021, 07:52:24 pm »
Gardner isn't a fan of this new development..

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Offline eti

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Re: Apple announces Self Service Repair
« Reply #20 on: November 19, 2021, 08:11:19 pm »
Gardner isn't a fan of this new development..



He's right in respect to those ridiculous, patronising "Memphis" cartoons.
 
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Offline Bassman59

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Re: Apple announces Self Service Repair
« Reply #21 on: November 21, 2021, 07:16:41 am »
Which makes the whole thing a pointless PR stunt. It will not hurt to have those options, but again, depending on the price. If they charge for display half the price of a new phone, then it will not be economical to repair. And this does not help with most repairs that repair shops do.

yeh, look at Rossmanns take on it and why he isn't getting excited just yet
Yeah but he’s also a crank with a business interest in repairing what Apple won’t. His takes on everything are extremely biased, cranky, and often unreasonable IMHO.

Does Samsung offer any kind of end-user repair options or support for third-party repair?

Seems like everyone bitches about Apple but Samsung is no better. $1000 phones OMG Apple is ripping people off! But .. Samsung had $1000 phones too. Etc.
 
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Offline flolic

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Re: Apple announces Self Service Repair
« Reply #22 on: November 21, 2021, 09:27:11 am »
Yes, I can get Samsung spare parts (screens, batteries...) from my local distributor. But I am a business customer, owning a repair shop.
 

Offline VK3DRB

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Re: Apple announces Self Service Repair
« Reply #23 on: November 22, 2021, 03:30:33 am »
I don't trust Apple, based on Apple putting malware in iPhone updates that slows down your iPhone so you buy another one. Apple might be a trillion dollar company, but they are morally bankrupt and not ethical. Don't expect Apple will do anything that will reduce their income stream - repairability or no repairability. They will find ways to get the fanboys to part with their hard earned money one way or another.

Incidentally, I own NOTHING that is Apple. My better half owns an iPad piece of junk. Into the rubbish it is going on Christmas day. Glad to see it gone. She is getting new Android tablet that will leave the iPad for dead in may aspects. We will soon be an Apple free zone soon :-+.
 

Offline eti

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Re: Apple announces Self Service Repair
« Reply #24 on: November 22, 2021, 05:37:24 am »
Why is Louis Rossman put on a pedestal and seen as THE authority on all things Apple repair? Because he's high profile (in a YouTube context) and makes a lot of noise. So what? He's not KING of Apple repairs, as competent as he may be. He's highly opinionated, very negative and passive  aggressive, and that kind of personality is repellant.  A high view count and him knowing how much people refer to him, can only expand his ego, not that I know he's particularly egotistical, but this is a known pattern with high profile YouTubers.

Why can't people use critical thinking, instead if flying towards their "go-to guy" as a piece of steel does to a magnet, quoting their every word as some form of holy scripture? He's a bloke in a shop and he repairs things. Fab. Lots of people do that.

The internet. Ugh.
 
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