Author Topic: Apple announces Self Service Repair  (Read 5758 times)

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Offline eti

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Re: Apple announces Self Service Repair
« Reply #25 on: November 22, 2021, 05:41:28 am »
Which makes the whole thing a pointless PR stunt. It will not hurt to have those options, but again, depending on the price. If they charge for display half the price of a new phone, then it will not be economical to repair. And this does not help with most repairs that repair shops do.

yeh, look at Rossmanns take on it and why he isn't getting excited just yet
Yeah but he’s also a crank with a business interest in repairing what Apple won’t. His takes on everything are extremely biased, cranky, and often unreasonable IMHO.

↖️⬆️↗️

You took the words right outa my mouth.

 
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Online ataradov

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Re: Apple announces Self Service Repair
« Reply #26 on: November 22, 2021, 05:45:30 am »
Why is Louis Rossman put on a pedestal and seen as THE authority on all things Apple repair?
Because unlike you he does not only complain, but also does something to change things. Other people are free to express their opinions. Do you see people in the repair business that are completely satisfied with how apple behaves?  Where are those people?
Alex
 
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Online tom66

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Re: Apple announces Self Service Repair
« Reply #27 on: November 22, 2021, 01:32:53 pm »
Why is Louis Rossman put on a pedestal and seen as THE authority on all things Apple repair?
Because unlike you he does not only complain, but also does something to change things. Other people are free to express their opinions. Do you see people in the repair business that are completely satisfied with how apple behaves?  Where are those people?

They literally compete with Apple in offering repair.

Why would they ever be happy with them?
 
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Online ataradov

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Re: Apple announces Self Service Repair
« Reply #28 on: November 22, 2021, 05:05:08 pm »
They literally compete with Apple in offering repair.
Why would they ever be happy with them?
That was not the question. I don't care what makes apple happy. But what makes him an authority is expressing his opinion, and nobody else seem to express any contrary opinions. Well, except apple, but they do not count.

Car manufacturers also have their own service centers, yet we have laws forcing car manufacturers to sell parts to independent shops and customers. And over time market has established what a reasonable definition of "part" is, so they can't sell you entire engine as a "part".
Alex
 
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Offline tooki

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Re: Apple announces Self Service Repair
« Reply #29 on: November 23, 2021, 07:14:34 am »
They literally compete with Apple in offering repair.
Why would they ever be happy with them?
That was not the question. I don't care what makes apple happy. But what makes him an authority is expressing his opinion, and nobody else seem to express any contrary opinions. Well, except apple, but they do not count.

Car manufacturers also have their own service centers, yet we have laws forcing car manufacturers to sell parts to independent shops and customers. And over time market has established what a reasonable definition of "part" is, so they can't sell you entire engine as a "part".
Expressing an opinion doesn’t make someone an authority!!!  :palm:  :-DD

Opinions are the exact opposite of authoritative.

And eti and I aren’t the only people who disagree with Rossmann. So it’s definitely untrue that “nobody else seems to express any contrary opinions”.

You need to stop making things up. In this thread, you’ve made up what you think the most common repairs are, made up the definition of a word, and made up things about people’s opinions of Rossmann… come on, man, dial it back…
 

Offline JPortici

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Re: Apple announces Self Service Repair
« Reply #30 on: November 23, 2021, 09:05:21 am »
Car manufacturers also have their own service centers, yet we have laws forcing car manufacturers to sell parts to independent shops and customers. And over time market has established what a reasonable definition of "part" is, so they can't sell you entire engine as a "part".

they also don't sell you the lever switch that detect that the stick is in "R" position so WHEN it fails you either remove the "controls" from the trasmission block, open it, try to find the partnumber, hope it's correct and replace for about 100€ (10€ part + labour) or replace the whole "controls" part for about 1500€ (Stories from the workshop)
Better than having to replace the whole transmission block, but still not ideal
« Last Edit: November 23, 2021, 09:28:58 am by JPortici »
 

Offline Bassman59

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Re: Apple announces Self Service Repair
« Reply #31 on: November 23, 2021, 03:58:07 pm »
Car manufacturers also have their own service centers, yet we have laws forcing car manufacturers to sell parts to independent shops and customers. And over time market has established what a reasonable definition of "part" is, so they can't sell you entire engine as a "part".

they also don't sell you the lever switch that detect that the stick is in "R" position so WHEN it fails you either remove the "controls" from the trasmission block, open it, try to find the partnumber, hope it's correct and replace for about 100€ (10€ part + labour) or replace the whole "controls" part for about 1500€ (Stories from the workshop)
Better than having to replace the whole transmission block, but still not ideal

Or, this: we owned a 2011 Volkswagen Jetta Sportwagen TDI. It has a design flaw in its air conditioning system. It has some kind of automatic damper/valve that controls how the output of the A/C unit is diverted, and this valve gets stuck. The compressor is running yet there is no cool air coming out of the vents. After a while it might or might not start working properly.

The dealer's solution was to simply swap out the compressor assembly, which included this valve. Out of warranty this is an US$1,100 job, which is fucking ridiculous, and oh by the way I live in the Sonoran desert where summer temperatures get to 115ºF/46ºC, so we kinda need the A/C.

The independent shop across the street from the dealer said this was a known problem and VW should have recalled the cars and fixed. The indie shop also offered to replace just the valve for $500 including labor (the part was about $300 and the work was ... oy). The guy said they had to order the parts in from Germany because the US-based dealers and parts depots didn't stock it because why not screw the customers.

The kicker was that eventually the replacement valve failed too, and also the radio died (aren't car radios a solved problem), and boy was I happy when VW bought the car back because of their idiotic emissions cheating. Basically I rented the car for six years for $6,000 and the Honda that replaced it is still going strong.
 

Offline Brumby

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Re: Apple announces Self Service Repair
« Reply #32 on: November 24, 2021, 06:11:00 am »
This is nothing until it is actually implemented and works. You think they will not figure out a way to make this look good on paper, but be a total unusable nightmare in reality? It is apple, they are creative and they are not doing this based on their own desire. So they will do everything possible to make this not work as normal people would expect.
That's what they did with the "Apple Authorised Service Provider Program".  A PR stunt with no REAL value.

Quote
It is a nice FU to the people that do the repair, and shuts down senile senators that have no clue what is going on.
Non tech-savvy politicians will be rolled and sold on the PR - unless they can be educated before they have been swayed.  It's been successfully done before, so Apple has simply changed up the game, but are still using the same old rules.

Quote
From what I read, they never say what the "part" is. And I absolutely see them trying to sell you the whole logic board for $500 as a "part".
This is key.  The actual parts that will be made available and their cost are two of the three main factors in such a program being useful.  The third is the process of getting them, including how long it takes.  You wouldn't walk into a car parts store looking to get a new set of spark plugs and be happy with the response: "Certainly sir ... here is your new (reconditioned) head - and we can also arrange installation for you!"


My statement was that they're not going to support component level board repair — you’re not going to be able to order a replacement IC.
Why not?  NOBODY is asking Apple to stock ICs.  What they ARE asking is that Apple stop blocking access to ICs, which is what they are doing now.  If they've got an intellectual property interest in a $2 chip, then let them demand a $20 royalty for each chip sold by the supplier.  For the repairer and the consumer, that is a whole lot better than having to buy a $100 device simply to harvest the chip and then discard the carcass.
« Last Edit: November 24, 2021, 06:17:46 am by Brumby »
 
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Offline Ranayna

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Re: Apple announces Self Service Repair
« Reply #33 on: March 22, 2022, 02:09:06 pm »
From what i can see, it has been very silent regarding this topic.
It has been more that four months now. Are there any news about the availability of original Apple spare parts?
 

Online ataradov

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Re: Apple announces Self Service Repair
« Reply #34 on: March 22, 2022, 04:00:37 pm »
PR cycle has moved on. Now they have M1 and other high performance stuff, everyone likes them again, so no need for this anymore.
Alex
 
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Offline Ranayna

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Re: Apple announces Self Service Repair
« Reply #35 on: April 28, 2022, 07:19:50 am »
Well, apparently hell really froze over...

There it is:
https://www.selfservicerepair.com/home

Apparently United States only at the moment, at least clicking that country button does nothing.
Pricing seems to be reasonable, but i do not have much to compare with.

I find it very interesting that this page does not show any real affiliation with Apple directly.
If i had not read about this at The Register (https://www.theregister.com/2022/04/27/apple_self_repair_service_launches/) i would have assumed that this is just another third party.
 

Online ataradov

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Re: Apple announces Self Service Repair
« Reply #36 on: April 28, 2022, 07:26:12 am »
Well, hopefully it eventually covers more than iPhones from the last two years. The prices seem fine otherwise, but computers is where the real pain is. And everything they do with computers makes them more proprietary and less repairable.
Alex
 

Online tom66

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Re: Apple announces Self Service Repair
« Reply #37 on: April 28, 2022, 07:52:07 am »
I'm not experienced enough to know if $98 is reasonable for an iPhone SE (current gen) screen, once they get the broken core back.  But it doesn't seem *ludicruous*, especially because that's a kit that contains everything you need to do the job on your own, besides the tools.

For some of the repairs they include a rental for the tools.  Rented out to customers for $49 for a week.
 

Online AndyC_772

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Offline thm_w

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Re: Apple announces Self Service Repair
« Reply #39 on: April 29, 2022, 09:45:41 pm »


They sell a display press and heated display removal fixture, which is cool.
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