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Apple announces Self Service Repair
DEV001:
This is huge and hopefully other manufacturers will take notice.
Apple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools. Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals
Full page linked below:
https://www.apple.com/newsroom/2021/11/apple-announces-self-service-repair/
ataradov:
This is nothing until it is actually implemented and works. You think they will not figure out a way to make this look good on paper, but be a total unusable nightmare in reality? It is apple, they are creative and they are not doing this based on their own desire. So they will do everything possible to make this not work as normal people would expect.
From what I read, they never say what the "part" is. And I absolutely see them trying to sell you the whole logic board for $500 as a "part". It is a nice FU to the people that do the repair, and shuts down senile senators that have no clue what is going on.
Bud:
--- Quote from: ataradov on November 18, 2021, 06:21:37 pm ---From what I read, they never say what the "part" is. And I absolutely see them trying to sell you the whole logic board for $500 as a "part".
--- End quote ---
Exactly my thoughts :)
tooki:
--- Quote from: ataradov on November 18, 2021, 06:21:37 pm ---From what I read, they never say what the "part" is. And I absolutely see them trying to sell you the whole logic board for $500 as a "part". It is a nice FU to the people that do the repair, and shuts down senile senators that have no clue what is going on.
--- End quote ---
The press release says right in it:
--- Quote --- The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.
--- End quote ---
So clearly module replacements. Just like every other computer company I know of that allows any kind of customer repairs.
You’d have to be insane to expect them to support component-level board repairs; they’ve never even allowed authorized service providers to do that, and they’re certainly not going to start doing so on their products that have the most difficult boards! I’m not sure whether Apple performs component-level board repairs internally, but if they do, it’s not at their stores, and probably not at the regional repair depots. (If anything, I’d expect them to do it in China, or to outsource it.) My only reason for thinking they might do this is the fine print on the repair contracts that state that refurbished parts may be used.
ataradov:
Which makes the whole thing a pointless PR stunt. It will not hurt to have those options, but again, depending on the price. If they charge for display half the price of a new phone, then it will not be economical to repair. And this does not help with most repairs that repair shops do.
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