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Be aware defective products from Amazon NO recourse

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Jester:
I’m located in Canada, so the situation may vary by country.

Purchased from Amazon a camera that plugs into MAINS as well as PC. Upon connection huge arc and destoyed the PC.

Response from Amazon after 10 hours on the phone:
 - customer service useless, other than offering to refund the price of camera
 - will not provide contact details of their legal department

Response from consumer protection we can’t do anything contact a lawyer
Response from lawyer, unless you can prove that Amazon sold the device knowing that not just the unit they sold you was defective, but all cameras of that type were defective and then they decided to sell them anyways, you have no recourse but to attempt to recover from the seller directly.

I imagine if this burnt the house down the insurance company would know how to collect.

Welcome to 2022 in Canada.

bdunham7:
The liability of a reseller or 'middleman' varies with jurisdiction, so if you consulted a Canadian lawyer you probably go the right answer for Canada.  But (again, I don't know specific Canada law) if you struggle to reach the seller directly, the importer may be liable.  Good luck with that unless they just happen to be a real company.

When you say the camera plugs into mains, do you mean a mains cord directly to the device or do you mean a brick or wall wart setup?

Stray Electron:
      You say purchased from Amazon but it sounds more like you purchased from a vendor on Amazon and not from Amazon themselves.  There is a BIG difference! 

      IMO the WORST thing that Amazon has ever done was to allow 3rd party sellers on their platform.

   "blew up the PC."

      Really?   Pictures or it didn't happen. 

    "Welcome to 2022 in Canada."

      What? You don't have small claims court in Canada?

Jester:

--- Quote from: bdunham7 on August 11, 2022, 05:44:12 pm ---The liability of a reseller or 'middleman' varies with jurisdiction, so if you consulted a Canadian lawyer you probably go the right answer for Canada.  But (again, I don't know specific Canada law) if you struggle to reach the seller directly, the importer may be liable.  Good luck with that unless they just happen to be a real company.

When you say the camera plugs into mains, do you mean a mains cord directly to the device or do you mean a brick or wall wart setup?

--- End quote ---

Device is/was a nanny camera disguised as a USB charger. It plugs into the wall and has a USB connector and cable that your supposed to plug into a pc to set the time and date. When I say blew up, it didn’t physically explode, it just would no longer turn on. From the arc that occurred it looks like in applied full MAINS to the USB port.

james_s:
That sounds entirely plausible. Isolation failure due to typical inadequately made transformer in cheap generic Chinese charger, people have been electrocuted by these. Applying mains to the USB port is probably exactly what happened.

Do you have homeowners or renters insurance? They may replace the PC for you and if it's worth it to them they may go after the seller themselves to recover.

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