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Beware when orderimg from ST.com - nasty surprise

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Someone:

--- Quote from: thm_w on January 06, 2023, 11:09:45 pm ---
--- Quote from: Someone on January 06, 2023, 10:05:51 pm ---
--- Quote from: Psi on January 05, 2023, 09:55:10 am ---Did you pay the shipping cost as something incorporated into the cost of all the goods you bought. (You could argue the seller will be making their goods more expensive to cover free shipping)
--- End quote ---
Digikey also marks up for foreign destinations (fill a cart in USD to a US address, then do another in USD to a non US address) so "free" shipping is a marketing thing and the prices most certainly are increased to cover the costs.

--- End quote ---

Yeah, general shipping, but also can include duties, customs clearance, and currency conversions.
Example part is 10.20 USD on .com or 15.86 CAD on .ca, roughly a 16% increase in price. Just wildly guessing the average order might be $140, so ~$22 markup.

--- End quote ---
For example digikey are not offering DDP terms to Australia unlike say mouser, so clearance and duties/taxes are all paid by the recipient to the courier. Currency conversion is a non-starter too as that cost is paid by the customer (digikey receiving USD). So any markup is for international drama/support and most of all; shipping.

tooki:

--- Quote from: Jeroen3 on January 05, 2023, 06:50:44 am ---
--- Quote from: BreakingOhmsLaw on December 30, 2022, 09:50:20 pm ---
--- Quote from: tom66 on December 30, 2022, 01:39:34 pm ---However, in future, if ordering from a company outside of the EU[..]

--- End quote ---

ST is a French/Italian company, but they used Mouser for shipping from Texas.

Not what you'd expect.

--- End quote ---
Can you name an equivalent eu-based distributor for mouser?

--- End quote ---
The Distrelec group and Farnell are two. (Well, they're technically both headquartered in non-EU Europe, but they both have EU warehouses.)

Psi:

--- Quote from: Someone on January 06, 2023, 10:05:51 pm ---
--- Quote from: Psi on January 05, 2023, 09:55:10 am ---Did you pay the shipping cost as something incorporated into the cost of all the goods you bought. (You could argue the seller will be making their goods more expensive to cover free shipping)
--- End quote ---
Digikey also marks up for foreign destinations (fill a cart in USD to a US address, then do another in USD to a non US address) so "free" shipping is a marketing thing and the prices most certainly are increased to cover the costs.

--- End quote ---

Definitely. The question is, when this is done, are you paying for shipping or not.
If you are paying for shipping then what part of your payment is for the shipping. This amount is the shipping cost and DHL/Fedex should not be adding their own shipping cost on top since that would be paying for it twice.
If you are not paying for shipping then DHL/Fedex have to add the shipping cost in and the only value they have for this is the one in their system for your shipment. So they add that to the total.

(Of course this only applies in countries where the law says that items are taxed based on the value including shipping)

Someone:

--- Quote from: Psi on January 07, 2023, 01:55:01 am ---
--- Quote from: Someone on January 06, 2023, 10:05:51 pm ---
--- Quote from: Psi on January 05, 2023, 09:55:10 am ---Did you pay the shipping cost as something incorporated into the cost of all the goods you bought. (You could argue the seller will be making their goods more expensive to cover free shipping)
--- End quote ---
Digikey also marks up for foreign destinations (fill a cart in USD to a US address, then do another in USD to a non US address) so "free" shipping is a marketing thing and the prices most certainly are increased to cover the costs.
--- End quote ---
Definitely. The question is, when this is done, are you paying for shipping or not.
If you are paying for shipping then what part of your payment is for the shipping. This amount is the shipping cost and DHL/Fedex should not be adding their own shipping cost on top since that would be paying for it twice.
If you are not paying for shipping then DHL/Fedex have to add the shipping cost in and the only value they have for this is the one in their system for your shipment. So they add that to the total.

(Of course this only applies in countries where the law says that items are taxed based on the value including shipping)
--- End quote ---
If you paid for product(s) with free delivery, there is no defensible way they can "add" imaginary value to the shipment. But if they should it'll be endless rabbit holes of claiming not their fault, no liability, and  "too bad as it has been submitted to the abf and its not refundable". Even when 100% their own fault for misrepresenting the value of the packages to the abf.

It is the usual problem with the couriers and big business, they have your (expensive) shipment and will make up any random excuses to pull money from you (who remembers redelivery charges?) even if they are outside the law because well they are huge and have lawyers and you are not. Fighting it will end up costing more than their demands, and any "win" will be a no admission of guilt/liability situation that cannot be used as precedent or shared with others....

having pushed down this several times before! Auspost are just as bad when it comes to non-standard situations or trying to claim "extra cover" (not insurance, excludes liability for just about everything, almost impossible to claim on, will take you several days filling rounds of duplicate in paper work to their satisfaction).

So much easier when shipments in that grey region come through the postal service, and leave the expensive stuff for DDP terms.

/rant

free_electron:
tl;dr but this thing is made in the EU and you are in the EU ... why are you paying import duty ?

Unless... this is a US only promotion in which case this thing will be shipped from either Digikey or Mouser or a US place....

Beware of promotions : they are very often region bound.

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