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| Blocking BT Connections to a Samsung TV - QN49Q60RAFXZA |
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| Tony_G:
Hey All, I just bought a new Samsung TV and I can't for the life of me find out how to block random BT connections to it. Hopefully, someone here might have already solved this issue. The situation is that someone in my neighborhood has a BT range extender (identifies as a Miccus Home RTX 2.0) so every few minutes it pops a dialog up in the upper-righthand corner asking if we'd like to connect to it. There appears to be no way to turn this off and the only suggestion I've seen is to go into the engineering menu and turn off BT completely. I haven't tried this as the same people saying you turn off BT also say that this will disable the TV remote. I've tried looking at the device manager, input manager etc but it doesn't list this device name ever so I can't block it. It's getting to the point where I may even have to return the unit as it is really annoying. Anyone have any ideas on how to address? Thanks, TonyG |
| Psi:
Did you at one point accidentally select that BT device in the TV OSD menu? Even if you didn't pair to it you will have added it to the internal cache of BT devices. Usually you don't get popups like that except for BT devices that you have (at some point previously) tried to connected to. The assumption being, if you have tried to connect previously then that is a BT device you must own. So when the TV sees that device again, and it is advertising for pairing request, it assumes you are trying to pair a BT device you own to the TV. My advice is to try doing a factory reset on the TV. That should clear all the cached BT devices and start fresh. If the TV has never connected to that neighborhood device it should ignore it entirely. Even if it's advertising a pairing request. EDIT: Even if you never tried to connect to that BT device i definitely recommend doing a factory reset. For all you know the new TV you just bought was actually bought by your neighbor 3 weeks ago and then returned to the store. but not before they paired it to their BT device!! |
| Tony_G:
Thanks - I'll give that a try - I don't believe that we connected to it at any point but you never know. The annoying thing is that if we did I would expect the device manager to list the device but it doesn't. TonyG |
| Psi:
If you still have the problem after a factory reset i would return the TV to the store and explain the issue (maybe make a video to show them). Either get a replacement of the same type and hope it doesn't do the same thing, or get a different brand. That is not normal behavior for a Smart TV. |
| edpalmer42:
Is the firmware up to date? I see a new version came out Feb. 3. |
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