General > General Technical Chat

BREXIT - what it means for small manufacturers

<< < (40/65) > >>

Simon:

--- Quote from: bd139 on December 28, 2020, 05:09:58 pm ---Just fuck ‘em now. I use Hermes for anything outbound. Actually better and cheaper than RM now. I get the feeling they’re going to make a killing in Europe if they make this smooth.

--- End quote ---

You ever used hermes in Europe? yea that never went too well, for the amount I ship it's not worth dealing with the significant problems I would have, the margins are not there in low volumes.

bd139:
I’ve bounced a few things around without problems but certainly not a regular customer.  Generally it depends which country though. Spain and Italy have terrible service for example. Germany quite reliable.

Edit: within UK have sent 106 items in 2020 via Hermes on 2-3 day. All delivered. No problems (other than some dick who couldn’t work out how to use the HP counter he bought off me).

fcb:
No company sets a goal to be 'crap' Simon - Royal Mail included. Don't use them if you think they are mugging you off.

We've been experimenting with MyHermes this year to ship low cost stuff to UK customers and they have been excellent so far.

fcb:
We've only used Hermes for UK so far, but we've been able to upload shipping infomation in CSV format and that has made it really painless.

Be interesting to ship some stuff out via Hermes into Europe after 1st Jan 2021 and see how they handle the VAT - could be a solution..?

Simon:

--- Quote from: fcb on December 28, 2020, 05:17:31 pm ---No company sets a goal to be 'crap' Simon - Royal Mail included. Don't use them if you think they are mugging you off.

We've been experimenting with MyHermes this year to ship low cost stuff to UK customers and they have been excellent so far.

--- End quote ---

The problem with myhermes like others is that you are relying on a bunch of people being paid a pitence, often mums doing deliveries whilst the children are at school. The whole operation is no as safe in my mind than it is with RM. RM are awful for the money they charge but so far I have has less problems.

No companies don't set out to be crap, so long as they are making a profit they don't give a toss, if 80% of customers are happy the 20% that are not can go screw themselves, and yes that is a business philosophy. When you are that large you can afford to take such a dim view of your customers satisfaction. They are a private company like any other and the number 1 goal is to make money and so long as people keep coming back they will. They are cheaper than good couriers and whoever is cheaper than them are not always very good.

Navigation

[0] Message Index

[#] Next page

[*] Previous page

There was an error while thanking
Thanking...
Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod