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| British Gas disabling HIVE devices claiming they are not efficient enough? |
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| Infraviolet:
Is there any way people foolish enough to have bought these a while ago might be able to force a back-charge on the payment? Might have been a long time ago, but perhaps if one, accurately given HIVE's behaviour, described the product as fraudulent or such then maybe an extended back-charging period for VISA, direct debits or credit cards might apply? If a fair number of customers did that it could really hit HIVE in the wallet. The lesson the wider public should learn, but doesn't seem to, is never to buya product dependent on a remote server, but if there could be a mass back-charging of payments to HIVE, enough to collapse the company, then maybe other companies would learn a lesson and not sell those sort of dodgy IoT devices in the first place. I would definitely support requiring all companies which sell such devices to publish all the info necessary for people to build open-source local server backends for the devices if at any point they withdraw the product line or go bust. I wouldn't go so far as having an independent central repository of such info to be published when an IoT company collapses (or retires a device), as I doubt many companies would want to share their software that way foroperational products, but I'd have big personal punishments on the bosses of any companies who didn't ensure such publication was done as the last act of a closing company. |
| tom66:
--- Quote from: Infraviolet on August 18, 2023, 09:26:25 pm ---Is there any way people foolish enough to have bought these a while ago might be able to force a back-charge on the payment? Might have been a long time ago, but perhaps if one, accurately given HIVE's behaviour, described the product as fraudulent or such then maybe an extended back-charging period for VISA, direct debits or credit cards might apply? If a fair number of customers did that it could really hit HIVE in the wallet. The lesson the wider public should learn, but doesn't seem to, is never to buya product dependent on a remote server, but if there could be a mass back-charging of payments to HIVE, enough to collapse the company, then maybe other companies would learn a lesson and not sell those sort of dodgy IoT devices in the first place. --- End quote --- Most S.75 stuff is taken on the chin by the card company, it's not worth fighting it with the supplier, if a large number of claims come through for one product then it might change (e.g. flights over COVID were a good one). The problem I've had with S.75 is credit card companies deliberately make it hard to claim - everything has to be done by post, they wait weeks between sending letters, and in my case, they've just started ghosting me so I'll have to get the FOS involved. It's a shame we don't really have 'class actions' in the UK. They are often used frivolously, and lawyers do benefit more than claimants, but the idea of everyone ganging up together to fight a problem and force a manufacturer to correct an error, or at least compensate owners, is a pleasant one. |
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