Author Topic: Can I ask for a partial refund on an ebay purchase?  (Read 5555 times)

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Online MasterTech

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Can I ask for a partial refund on an ebay purchase?
« on: January 02, 2017, 09:13:18 am »
Recently I received an item I purchased over ebay using the global shipping program. Its a bulky 3589A, the image on the CRT was fine from the multiples pictures of the listing, but upon receipt the CRT image is tilted (a lot) and 2 opposed corners are not visible. I'm still not sure if its a mechanical or electrical issue.  It may seem trivial that its a mechanical one, but that doesn't explain the blackness in the corners. Besides the equipment doesn't have a 'rotation' adjustment of the image.

Anyway, I'll devote time to its repair later. My question is can I ask for a partial refund? on what grounds?

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Offline Dubbie

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #1 on: January 02, 2017, 09:20:13 am »
Looks like something that could have happened in shipping. Seems pretty unfair on the seller to request a partial refund. Just fix it and be done with it. It's probably just the deflection yoke has come adrift.


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Online MasterTech

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #2 on: January 02, 2017, 09:27:04 am »
Looks like something that could have happened in shipping. Seems pretty unfair on the seller to request a partial refund. Just fix it and be done with it. It's probably just the deflection yoke has come adrift.
Hmm, I didn't think of the yoke and that must be it, as the tube itself seems to be in place. Anyway having to repair it doesn't make me exactly happy as this thing has more screws than a submarine  :-\
« Last Edit: January 02, 2017, 09:56:49 am by MasterTech »
 

Offline HighVoltage

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #3 on: January 02, 2017, 09:42:37 am »
This is always a risk you take, when you order heavy equipment from far away.
This can not be the sellers fault.
The fix might be very easy, most likely something came loose.
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Online MasterTech

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #4 on: January 02, 2017, 09:46:09 am »
This is always a risk you take, when you order heavy equipment from far away.
This can not be the sellers fault.

That was my first impression, however I asked as I remember reading a comment from someone here who had a similar experience and got a partial refund. Besides I don't want our US friends to find an excuse not to ship items overseas  :D
 

Offline Inflex

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #5 on: January 02, 2017, 09:58:55 am »
If a seller did give a partial refund for what is most likely a shipping provider fault they're only doing so because they don't want an (unfair) negative rating and would rather bleed themselves than fight over it.

All that's going to happen is that they're going to be more disinclined to sell overseas in the future, as well as being quite angry inside.   The seller complied with their legal obligation of the sale, if there's a refund to be given it needs to come from the delivery company (and good luck with that - expect $0, even if you insure it to the maximum ).
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Offline tggzzz

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #6 on: January 02, 2017, 10:05:54 am »
Was it packed for shipping in accordance with either the manufacturer's recommendations or generally accepted good practice?

If the GSP was involved, did the shipper remove packaging and repack?
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Offline joseph nicholas

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #7 on: January 02, 2017, 10:08:13 am »
This looks like a minior adjustment problem.  There is a video on EEvblog channel with a fix for this.  The seller should not be held responsible.
 

Online MasterTech

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #8 on: January 02, 2017, 10:09:52 am »
If a seller did give a partial refund for what is most likely a shipping provider fault they're only doing so because they don't want an (unfair) negative rating and would rather bleed themselves than fight over it.

All that's going to happen is that they're going to be more disinclined to sell overseas in the future, as well as being quite angry inside.   
I agree and I probably will not demand one. However if you search "partial refund" on the forum you'll find lots of users who got one for similar reasons

Quote
if there's a refund to be given it needs to come from the delivery company (and good luck with that - expect $0, even if you insure it to the maximum ).
Well, I disagree here. I'm not sure who pays for the insurance here or even if its insured. However I can tell you that in my professional experience I've had insurance companies pay thousands of € for equipment damages during transport.
 

Online MasterTech

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #9 on: January 02, 2017, 10:16:35 am »
Was it packed for shipping in accordance with either the manufacturer's recommendations or generally accepted good practice?
Given the size and weight the packaging was acceptable

Quote
If the GSP was involved, did the shipper remove packaging and repack?
Doesn't seem like it.
 

Offline Inflex

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #10 on: January 02, 2017, 10:17:50 am »
Quote
Quote
if there's a refund to be given it needs to come from the delivery company (and good luck with that - expect $0, even if you insure it to the maximum ).
Well, I disagree here. I'm not sure who pays for the insurance here or even if its insured. However I can tell you that in my professional experience I've had insurance companies pay thousands of € for equipment damages during transport.

I was running on the assumption that the unit in question was valued of perhaps in the hundreds, maybe a thousand and shipped via a national postal service?  High value shipment via private delivery couriers of course can be a different outcome.  We've had to write off thousands due to postal service damages/losses because even with the items insured the postal service frequently opts to make you run through a lot of red tape before finally giving you a minor fraction of the insured amount - quite disheartening, and no doubt intended ( as a point of interest here in Australia, the default insurance return value of $50 hasn't changed in 25 years  >:( )
« Last Edit: January 02, 2017, 10:20:32 am by Inflex »
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Online wraper

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #11 on: January 02, 2017, 10:47:36 am »
Looks like something that could have happened in shipping. Seems pretty unfair on the seller to request a partial refund. Just fix it and be done with it. It's probably just the deflection yoke has come adrift.
Being ebay seller myself, it's the seller who is responsible for the item before it reaches your hands. Therefore if the item is damaged during shipping, regardless if the packaging was adequate or not, it's still a seller's responsibility. So I don't see how this is unfair to ask for partial refund.
EDIT: I didn't read thoroughly enough. It's GSP. I have read they often repackage items, on top of that seller may not know he/she was shipping overseas. So yeah, asking for refund might be unfair.
« Last Edit: January 02, 2017, 10:52:30 am by wraper »
 

Offline Inflex

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #12 on: January 02, 2017, 10:55:14 am »
Question: What is "GSP" ? Got it, "Global Shipping Program", thanks  :-+
« Last Edit: January 02, 2017, 11:06:13 am by Inflex »
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Online MasterTech

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #13 on: January 02, 2017, 10:56:05 am »
Interestingly this unit came directly from GSP central in Kentucky via DHL!
 

Offline RoadRunner

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #14 on: January 02, 2017, 11:04:59 am »
I have ordered a multimeter from USA under global shipping program , it got damaged during shipping ,
eBay refund my whole money  from there pocket not seller , because under global shipping program eBay is responsible for shipping.
 

Offline Richard Crowley

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #15 on: January 02, 2017, 01:39:01 pm »
It looks like a simple case of the deflection yoke twisting. Except for issues of access, the fix is trivial.
Yes, this is exactly why US sellers are wary of international selling.  And international buying as well.
 

Offline jonovid

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #16 on: January 02, 2017, 01:52:30 pm »
Quote
It looks like a simple case of the deflection yoke twisting. Except for issues of access, the fix is trivial.
Yes, this is exactly why US sellers are wary of international selling.  And international buying as well.

 true ! the fix is trivial not Hard  :-/O
or use on a sloping bench  :-DD

which is better  cut a bit off the bench legs or open it up & do some yoke twisting ?

update- 
maybe someone can post a step by step guide to the CRT tube yoke on this model. so it can be fixed with out a lot of drama.  :scared:
if the CRT uses definition plates? not a yoke,  as most or all CRT oscilloscopes do, then the whole Cathode Ray Tube  needs twisting in its cradle.
this may help?   electronics engineers are expected to solve a problems like this as a matter of course.
« Last Edit: January 02, 2017, 02:45:04 pm by jonovid »
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Offline CatalinaWOW

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #17 on: January 02, 2017, 02:13:09 pm »
It looks like a simple case of the deflection yoke twisting. Except for issues of access, the fix is trivial.
Yes, this is exactly why US sellers are wary of international selling.  And international buying as well.

ALL purchasers are wary of this.  It is just that those of us in the US have more options and are not forced to deal with the problem.
 

Online TopLoser

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #18 on: January 02, 2017, 03:24:47 pm »
Ok... last year I bought a 40Kg robot and controller from a US seller using the GSP. Cost was £2500 or so plus shipping.

He packaged the 20Kg arm in a wooden crate, a very professional job I couldn't have done better myself. That arrived undamaged. The 20Kg controller was in a cardboard box and despite arriving with the packaging looking ok the metal case of the controller was quite badly dented around the mains inlet area.

I took pictures and sent them to the seller via eBay and asked for a token refund of £100 or so to cover my time taking it apart and repairing the cosmetic damage. It all went quiet for a few weeks and then I got an email from eBay saying they were issuing me with a 'courtesy refund' of the whole £2500 plus shipping and that I could keep the goods no need to return them. Amazing.

As long as the seller gets it to the GSP depot in good shape then eBay take full responsibility for any damage after that. The refund eBay issued to me never came out of the sellers pocket, the seller knew nothing about the refund. Ebay also cancelled any feedback about the transaction, they just made the whole situation 'go away' without any fuss at all.

The GSP does a very good job of protecting the seller, and eBay do a very good job of looking after the buyer as well.
 

Online Howardlong

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #19 on: January 02, 2017, 04:34:29 pm »
Interesting, because I haven't had quite the same luck with GSP when a seller, from whom I bought two items, inadvertently switched the shipping labels. I gave up in the end, talking to eBay I find is typically a fruitless journey other than to waste your time and raise your blood pressure to Chernobyl proportions. I received one item but not the other, but because the seller had switched labels, the item was shown as shipped.

Anyway, I hadn't realised that GSP has its own insurance, or that they repackage items.

As a matter of interest, assuming you're purchasing on behalf of a company, how do you deal with reclaiming the VAT on GSP items? I just get a separate Pitney Bowes bill, but it's not a VAT invoice.
 

Online joeqsmith

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #20 on: January 02, 2017, 05:16:58 pm »
If that's all that was wrong with it, not a bad find. 

If you ever buy the S-parameter test set for it, let me know. I have some questions about it.
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Online MasterTech

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #21 on: January 02, 2017, 06:01:05 pm »
First of all, the unit is repaired, I never said the fix wasn't easy or that I didn't know how to repair it. However this 'easy' fix took me 2:30 hours, in between disassembly, assembly, and 5 tries to get the yoke assembly in the right position, with partial re-assemblies in between to check the screen.

Second, the yoke assembly was loose and could me moved easily by hand, so this problem would have happened even if the buyer lived 20 miles from the seller, so this issue cannot be blamed on the item being shipped abroad.

Lastly I used loctite 243 on the locking screw. By the way this device is built like a tank, metal shielding and liners everywhere.
 

Online MasterTech

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #22 on: January 02, 2017, 06:07:18 pm »
If that's all that was wrong with it, not a bad find. 

If you ever buy the S-parameter test set for it, let me know. I have some questions about it.
Thanks, still have to run some performance tests on it, If I spot the S-parameter test at a nice price I'll definitively go for it.
 

Offline Gyro

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #23 on: January 02, 2017, 06:28:34 pm »
That's a no good, you've got the whole thing upside down now!  :-DD
« Last Edit: January 02, 2017, 06:30:34 pm by Gyro »
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Online joeqsmith

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Re: Can I ask for a partial refund on an ebay purchase?
« Reply #24 on: January 02, 2017, 06:36:30 pm »
That's a no good, you've got the whole thing upside down now!  :-DD

That increases the sensitivity as gravity pulls the peaks downward. 
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