General > General Technical Chat
Careful with your deliveries ! Get insurance !
uski:
Hi,
I ordered a scope from Tequipment. Package was sent with UPS.
Supposedly delivered, signed for by someone.. the signature is a straight line, and the name of the person who signed is totally unknown to me.
I have a security camera that shows no UPS delivery person anywhere near my door at the time the package was supposedly delivered.
The package is of course nowhere to be found.
By pure luck I checked the "$3.99 signature required that protects you if the package is marked as delivered and is not" when checking out. I have no memory of checking that box, but I'm super glad I did.
I assume that with the christmas holidays coming, UPS hired a bunch of seasonal workers and not all of them are honest or do their job properly. The driver either outright stole the package, or dumped it to the first random person they have seen (not me).
So... PSA : get insurance for your packages ! Or if you can, defer the shipment until well after christmas...
If you look on social media such as reddit, you will see it is full of stories like these in the past few days, so it is unfortunately not an isolated incident
TerraHertz:
Oh, UPS? Did you actually get an insurance payout from them?
I paid for loss or damage insurance on a large, heavy, expensive item, shipping from LA to Sydney via UPS. They dropped it. Possibly during the offloading, warehousing and reloading that tracking shows happened in Hawaii. I hate it when carriers do that, rather than a direct flight.
Despite good packing it was dinged on the corners, cosmetic but not repairable.
UPS have stonewalled and it doesn't appear they want to pay anything.
Details here:
http://everist.org/pics/HP4145B/damaged.htm
http://everist.org/pics/HP4145B/damaged.pdf 6.8MB
If you're reading this UPS, you suck. I've been distracted lately due to a family member in hospital, but you will be paying. The only thing you can vary is how much bad publicity you'll get before you do.
tonyh88:
Also had bad experience with UPS especially.... but where I live all the courier's do this. I'm working from home at the moment and they will not even ring the doorbell to see if someone is there and just drop the package on your porch visible to everyone.
Even when the package is requiring a signature they will just fake it and show a weird unreadable squiggly line with your name as the recipient.
janoc:
Oh UPS? Last month I have ordered a package from MakerBeam, was supposed to be here in 3 days from Netherlands.
It took over a week and two phone calls after the tracking system indicated some "problem". At first to be told that "the package has arrived late and will be delivered tomorrow" (complete BS, the tracking was showing the package has actually left for delivery and was returned to the depot) and the day later when nobody has turned up I got a claim that the sender "has put an incorrect address in" - despite the address being correct both on the invoice and the UPS tracking system.
"But what you see online is not the same we have in the system!" :wtf: For some reason they have tried to deliver it to a totally different address that had nothing in common with mine and that was not on the package neither. Fortunately nobody was present because I would have likely had the same issue as the OP.
Finally a courier (a subcontractor, not an UPS employee) turned up a week later and when I have asked what the heck, he told me with a straight face: "Oh, that was a colleague, he is new and doesn't know the city yet so he has delivered it to the wrong place."
And don't get me started on how useless their website is - I have even signed up for "My Choice" that supposedly allows you to see whether there is a package coming for you and schedule its delivery. Well, what you know - the system had never any clue about the package above and when I have entered the tracking number - "Change of delivery is not available for this package."
UPS is a complete (and expensive) joke.
ConKbot:
UPS Insurance? Good luck.
https://youtu.be/77beMI-_Rec?t=253 (skip to 4:13 if the link doesnt take you there)
"Lost" a crate with $10k+ of engine components in it, sold it to someone, played dumb, got caught, still tried to play dumb, even after they were caught with their dick in the cookie jar, told him to pound sand for the insurance claim.
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