It looks to me that whoever did the original install under bid the job. The cabling needs to be punched down, secured and then short patch cords used for long term reliability. Terminating with a RJ45 directly into the service gear will be problematic long term.
Now that makes no sense why would you add another failure point of a patch pannel.
How many call backs have you had on a 110 IDC within an IDF assuming the cabling was tested? Zero?
What sort of electrical/environmental stress do you think is on an ethernet cable within the data center that would cause regular failure? Did physical inspection show damage to the cables?
What's the cost of each failure to the business?
Stress on the cables and the number of failures point to a likely problem with the plug assuming there is no evidence of physical damage. A TDR trace would show if there are any problems within the cable (unlikely).
Buy connecting the servers directly to the switch ports using a patch cord makes securing the cables more difficult as you have to allow for change and it's not practical or efficient if you have to unbundle the cables in addition there is a risk of damage to other cables.
Adding additional support/cable trays will help if the client's looking for minimal cost.