General > General Technical Chat
China EMS Woes
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Quarlo Klobrigney:
What is the technical description of:
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.

Has it left China or still there?
It's over a month now and the vendor will not answer any question as to where it is. I have asked three times, with the latest is check USPS which of course shows the same info. Now with nobody to speak to at USPS, it has disappeared. :-//
What can I do to find out where it is and what does the above really mean?
WattsThat:
In my experience, it means it never shipped. This is the message that shows the shipper just printed a label.

If it had been given to the Post, it would show when and where the parcel was received from the shipper. EMS should usually show the parcel everywhere along the trip with every stop in the chain of custody. At least that is how EMS has worked for me with parcels to the USA.
Quarlo Klobrigney:
If only the vendor (a named supplier on this forum) would answer the question where! I did actually make that known to them that it would mean it is still in China, still no admittance or care to track it themselves other than a 17track screenshot that I have already seen myself on the actual 17track website for over a month. All this is going on through the Aliexpress chat-email.
thm_w:
If its aliexpress, just let them know you will file a dispute and end it at that. If a new tracking number isn't provided or that one doesn't move (on track17), then file as soon as you are able to.
As WattsThat said, it hasn't been physically shipped anywhere.
Quarlo Klobrigney:
I would file a dispute, but the process through Aliexpress defaults to request a refund. I can't wait for more time to reorder the device as I needed it for June. There is the waiting customer that I keep saying let's give it one more week. Not a good thing. As far as what manufacturer they are well known here and this is direct from their store on Aliexpress not a second-hand store.
Another >:D nastygram is in order at 2100 hrs tonight. I will release their name if satisfaction is not received soon.
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