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| Cisco ASA might fail due to a damaged resistor |
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| bitwelder:
Excerpt from the Cisco field notice: https://www.cisco.com/c/en/us/support/docs/field-notices/704/fn70476.html "Due to a manufacturing process issue, some ASA5508 and ASA5516 security appliances might have a damaged resistor component." "Security appliances with a damaged resistor will function normally on installation and product failures are expected to increase over time beginning after the unit has been in operation for approximately 18 months. Once the security appliance has failed the unit will no longer function, will not boot, and is not recoverable." "Cisco recommends proactive replacement for affected ASA5508 and ASA5516 security appliances. There is no workaround for this issue." Oops! |
| Ranayna:
Yeah, I read about that yesterday. Again a very expensive replacement issue for Cisco. And this time they can't even blame Intel... I wonder if anyone has any details about the exact component that fails. Considering that Cisco claims that in some countries a replacement might take up to three months, even under service, the ability to repair the issue on a component level might be very much appreciated. |
| Halcyon:
--- Quote from: bitwelder on April 29, 2020, 08:20:50 am ---There is no workaround for this issue. --- End quote --- Wait, so the resistor can't be replaced?! Seems like a trivial job. I'm guessing there will be a fire sale on ebay in the coming weeks. |
| AndyC_772:
I suspect that any "workaround" is defined as one which can be applied by an IT support technician who has no authority to open the case of the equipment, and more than likely, no board level repair skills anyway. |
| bitwelder:
The Cisco note talks about a failure that would happen only 18 month (or later). What kind of issue could that be, related to a poor resistor? Degradation due to prolonged heating? Failure of the soldering joints? |
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