General > General Technical Chat
Completely hopeless distributors these days
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Benta:
@peter-h:
What do you expect? Technical front-end staff for this kind of thing?
Don't expect champagne service on a beer budget (and then order at alibaba afterwards).

I've worked in (franchised!) semiconductor distribution for many years, and I can assure you that it runs very competently when it comes to key customer support.
Call-in customers are a side show, which you've experienced, and are supposed to go to a website somewhere to find the products.

If you want the full spectrum of application engineering and sales support, you'll need to make yourself attractive. What does this mean? Turnover or interesting projects with a potential.

That's the way of the world.
thm_w:

--- Quote from: floobydust on July 09, 2021, 06:55:03 pm ---I went to Future Electronic's website typed in "32.768" and In Stock, for 13 hits.

--- End quote ---

25 hits, their data entry is terrible  :D

https://www.futureelectronics.com/search?selectedTab=products&q=crystals%3AstockLevel-asc%3Acategory%3Acrystals%3Afeature-crystals-OperatingFrequencyNom%3A32768kHz%3Afeature-crystals-OperatingFrequencyNom%3A32.768kHz%3Afeature-crystals-OperatingFrequencyNom%3A32.768Hz%3AinStockFlag%3Atrue&text=crystals#

"Sir our 32kHz crystal is not selling, why is that.." meanwhile the thing is listed as 32Hz.
rcbuck:
I went to their website and typed 32.768kHZ into search box. Then selected "In Stock". It turned up 8 items with over 210,000 parts in stock. They have slightly more than 1,000,000 parts on order. Apparently Abracon is the only manufacturer of 32.768kHz crystals that they stock.
Siwastaja:

--- Quote from: peter-h on July 09, 2021, 04:36:49 pm ---I am expecting the sales rep to search their database and tell me which 32k smt xtals they have in stock or which are normally popular lines.

None of the big distis have customer-accessible databases AFAIK. The second tier distis like Mouser, Digikey, Farnell, etc have, but one doesn't buy production volumes from these (unless desperate).

--- End quote ---

Don't know about you but my impression is that for prototyping and low volumes, you go for Mouser, DK and so on; they have quite acceptable parametric searches helping you design. Then with larger volumes, you'd communicate directly with manufacturers, no? Cutting the middle men.

It seems you have found some "better than Mouser" distributor who doesn't serve their customers by neither offering parametric search nor doing the same thing manually, though. Well, isn't the solution obvious, just don't use them?
peter-h:
One cannot "go direct" until volumes are huge - 100k or a million plus.

That's why distributors exist.

That Future website appears to be Future in the US.

Yes; Abracon seems to be taking over the crystal scene. They have just bought AEL Crystals in the UK, which used to be a good company, selling chinese crystals for far less than the big brands. This will drive up prices massively :)
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