General > General Technical Chat
Digi-Key has changed and it is not very good
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james_s:

--- Quote from: SilverSolder on October 23, 2020, 03:16:17 pm ---There are still a lot of naive buyers that just go ahead and overpay.   That's why everything is too expensive, from housing to cars to everything else -  it is all because naive buyers are willing to pay whatever the bank (or credit card company) will lend them...  the limit to their spending is literally only held back by the limits on their credit.

--- End quote ---

It's not even about the money for me. When I shop at a place like DigiKey, Amazon, Newegg, etc I do so mostly because I can be reasonably confident that I will get quality goods that are accurately described, properly stored and handled, that will arrive in a timely manner and if I experience a problem the seller will stand behind it. None of this applies for the marketplace stuff, the products and service don't necessarily live up to the standards of the vendor I think I'm shopping with, and if I experience a problem I have to jump through more hoops to get it resolved. If I buy something from Amazon for example and it is actually sold by some random seller that screws me, this reflects badly on Amazon and degrades my overall experience with them.

Imagine going to a fancy restaurant and having a bunch items on the menu that say in small print "fulfilled by McDonalds", now you have to scrutinize everything on the menu and make sure everything you order is all coming from the place you think it is, otherwise you might have to wait a long time for one of the items to come, the quality might not be what you expect and you probably paid twice as much for that order of fries than if you had just gone to McDonalds directly. The marketplace degrades the overall customer experience.
helius:

--- Quote from: james_s on October 23, 2020, 05:56:47 pm ---Imagine going to a fancy restaurant and having a bunch items on the menu that say in small print "fulfilled by McDonalds", now you have to scrutinize everything on the menu and make sure everything you order is all coming from the place you think it is, otherwise you might have to wait a long time for one of the items to come, the quality might not be what you expect and you probably paid twice as much for that order of fries than if you had just gone to McDonalds directly.

--- End quote ---
Oh boy, wait until you find out about Sysco!
SilverSolder:

--- Quote from: james_s on October 23, 2020, 05:56:47 pm ---[...] small print "fulfilled by McDonalds" [...]

--- End quote ---

Brilliant! :D

Some buyers are willing to pay a higher price for the benefits of buying from a high quality vendor.  And if that vendor then drops the quality level to that of the cheap competition, they will no longer be willing to pay as much and are more likely to look at alternatives.

But companies like Digikey are relying on the fact that a majority of customers will probably end up paying top dollar for the McDonald's product, without knowing any better...   they will hope that the customer experience isn't too terrible overall...   and they will hope that people like you or I just check the appropriate box when doing our searches!

rsjsouza:

--- Quote from: SilverSolder on October 23, 2020, 06:54:24 pm ---
--- Quote from: james_s on October 23, 2020, 05:56:47 pm ---[...] small print "fulfilled by McDonalds" [...]

--- End quote ---

Brilliant! :D

Some buyers are willing to pay a higher price for the benefits of buying from a high quality vendor.  And if that vendor then drops the quality level to that of the cheap competition, they will no longer be willing to pay as much and are more likely to look at alternatives.
But companies like Digikey are relying on the fact that a majority of customers will probably end up paying top dollar for the McDonald's product, without knowing any better...   they will hope that the customer experience isn't too terrible overall...   and they will hope that people like you or I just check the appropriate box when doing our searches!

--- End quote ---
Maybe or maybe not. TBH, fulfilling a product at a markup where the vendor is well known for a good return policy, warranty, trust with online payments, physical presence is something done for eons now. IMO that is what the vendors are trying to leverage with the "marketplace" model.

However, this is partially fulfilled by eBay and, more recently, by Aliexpress and Banggood, which changed the game for the western market by reducing the risk to access the McDonald's product. This is particularly true for the transnational transactions.

BTW, brands with local presence operate on this game a lot longer: Greenlee, Voltcraft, Reed, B&K Precision, Commercial Electric, just to name a few in our trade.
SilverSolder:

--- Quote from: rsjsouza on October 24, 2020, 02:27:33 pm ---
--- Quote from: SilverSolder on October 23, 2020, 06:54:24 pm ---
--- Quote from: james_s on October 23, 2020, 05:56:47 pm ---[...] small print "fulfilled by McDonalds" [...]

--- End quote ---

Brilliant! :D

Some buyers are willing to pay a higher price for the benefits of buying from a high quality vendor.  And if that vendor then drops the quality level to that of the cheap competition, they will no longer be willing to pay as much and are more likely to look at alternatives.
But companies like Digikey are relying on the fact that a majority of customers will probably end up paying top dollar for the McDonald's product, without knowing any better...   they will hope that the customer experience isn't too terrible overall...   and they will hope that people like you or I just check the appropriate box when doing our searches!

--- End quote ---
Maybe or maybe not. TBH, fulfilling a product at a markup where the vendor is well known for a good return policy, warranty, trust with online payments, physical presence is something done for eons now. IMO that is what the vendors are trying to leverage with the "marketplace" model.

However, this is partially fulfilled by eBay and, more recently, by Aliexpress and Banggood, which changed the game for the western market by reducing the risk to access the McDonald's product. This is particularly true for the transnational transactions.

BTW, brands with local presence operate on this game a lot longer: Greenlee, Voltcraft, Reed, B&K Precision, Commercial Electric, just to name a few in our trade.

--- End quote ---

It helps having a local presence, especially if they keep stock as well -  saving a week or two in shipping can be worth money.
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