General > General Technical Chat
Digi-Key has changed and it is not very good
james_s:
It's pretty clear that whoever is calling the shots is trying to be more like Amazon, and that person does not understand DK's core business or the customers they cater to.
Something looks different every time I look, but you STILL have to click the Show More button and you STILL have to un-check the show marketplace items button EVERY SINGLE TIME. DK has been my go-to supplier for decades but they are quickly sliding down on that list.
SilverSolder:
--- Quote from: cortex_m0 on December 02, 2020, 05:09:18 am ---One thing I noticed at work today: the part number search is now fuzzy. If I type in a part number that has a TI prefix (SN74), I explicitly do not want you to try and show me related/similar parts. I want parts that contain that string of characters only.
For example, if you type in SN74LVC1G07 for a SINGLE buffer, I get results including SN74LVC2G07 for a DUAL buffer and also SN74LVC3G07 TRIPLE buffers.
Or you type ATSAM4S into search, and the results include ATSAM3S MCUs in the results! |O
I can't find a rhyme or reason. Spent a while putting in partial resistor part numbers, and can't reproduce such problems in that category. I was a bit surprised to read through this thread without seeing other complaints about this...
--- End quote ---
Google was eventually forced to include a "Verbatim" mode, they got so many complaints about unwanted fuzzy results...
In truth, fuzzy results can sometimes be useful even for non-n00b users. But it needs to be turn-on-and-offable! :D
SilverSolder:
--- Quote from: james_s on December 02, 2020, 05:53:02 am ---It's pretty clear that whoever is calling the shots is trying to be more like Amazon, and that person does not understand DK's core business or the customers they cater to.
Something looks different every time I look, but you STILL have to click the Show More button and you STILL have to un-check the show marketplace items button EVERY SINGLE TIME. DK has been my go-to supplier for decades but they are quickly sliding down on that list.
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If Digikey kept stock for the marketplace participants - so we had something like "Fulfilment by Digikey" with fast shipping, fast handling of returns etc. - the marketplace idea might actually add value?
KE5FX:
I always assumed that was how it worked in the first place. If I ran DigiKey or Mouser or Newark, I'd look for ways to keep all that inventory off of my own books. Wouldn't it make more sense for them to act as a central warehouse and fulfillment center, where component makers store whatever fraction of their production runs that they want to make available at retail?
Perhaps they could delegate their inventory management the way grocery stores do nowadays, where the person stocking the shelves is more likely to be a rack jobber than an employee of the store itself. At that point, a company like DigiKey would have only one job besides shipping the parts out, which is to run a proper search engine. Apparently that's difficult enough to serve as a basis for competition all by itself.
james_s:
--- Quote from: SilverSolder on December 02, 2020, 02:55:37 pm ---If Digikey kept stock for the marketplace participants - so we had something like "Fulfilment by Digikey" with fast shipping, fast handling of returns etc. - the marketplace idea might actually add value?
--- End quote ---
It may have value, but don't make me turn it off every single time I search for a part. That's absolutely horrible user experience. Fact is I don't want to use it, it doesn't have value *to me*, it's something that gets in my way and degrades my customer experience.
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