General > General Technical Chat

Digi-Key has changed and it is not very good

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SVFeingold:
That's pretty interesting. I appreciate the perspective. As far as I can see Digikey isn't demanding your "professional services," unless taking 15 seconds to say "hey there's a typo" once or twice a year is what you consider worthy of a 6-figure salary. A completely voluntary report at that: they're really not asking anything. They have a voluntary bug reporting feature, like most software. Where's the fire?

If a friend asks me if a shelf they hung is level I don't skip right to "Sir! I did not spend 15 years working hard to gain my engineering skills just to give away my professional services for free! If you want my professional opinion you will pay for it."

Seems a lot easier to just say "yeah man looks fine." I suppose when everything has to be "about the principle of the thing" the world looks different.

james_s:
Some of you guys are taking my cynical comment way too seriously. It's not like I'm completely unreasonable, I'm just annoyed that they took something that was working fine and "fixed" it until it was broken. It's one of my pet peeves and they are FAR from the only company that has done it. If I spotted a typo I might let them know, but I'm not going to go too far out of my way to report all the self inflicted issues that are going on which I see as the direct result of half-assed "we'll just fix that later" "Agile" web development. I can't turn off the testing thing, I find bugs in everything and it's one reason I came back to QA more than once despite taking my career in other directions at times. At one point I really thought I'd enjoy EE as a job but I very quickly realized that I don't want to turn something I really enjoy doing for fun into work that I HAVE to slog through to hit deadlines.

SVFeingold:
When you put it that way then yeah, I agree. Certainly I'm not gonna probe their site for bugs. Truthfully I've never reported a single one (never really thought to) because I just assume nobody reads them, but if they do maybe I'll reconsider for things that are quick.

I'm an ME by degree and title, EE only sometimes. But in both realms, the number of times I've seen software teams try to apply "agile" thinking to hardware (and struggle or fail) is too many. They're not always accustomed to thinking that "recompiling" a hardware product will take 3 weeks and $50,000, to give one example.

At the end of the day we're all friends here. :)

rsjsouza:

--- Quote from: james_s on January 24, 2021, 04:03:40 am ---I see as the direct result of half-assed "we'll just fix that later" "Agile" web development. I can't turn off the testing thing, I find bugs in everything and it's one reason I came back to QA .

--- End quote ---
I can truly relate to that. Too much "post release" mess is the tone in several places. A true "scorched earth" approach; nuke the previous thing with a half baked idea or implementation to replace it.

bombledmonk:

--- Quote from: SVFeingold on January 24, 2021, 09:10:26 am ---When you put it that way then yeah, I agree. Certainly I'm not gonna probe their site for bugs. Truthfully I've never reported a single one (never really thought to) because I just assume nobody reads them, but if they do maybe I'll reconsider for things that are quick.

--- End quote ---
Just as an FYI,  every single comment submitted on the Digi-Key website is read by multiple people.  Things like incorrect data are usually corrected within a day or two and requests for missing parameters help in planning additions/refinements.  Search specific comments are read by the people responsible for development, new features and future road mapping, and are also actively pushed to all management.    Volume of specific comments and standout detailed comments do help us to prioritize and more effectively address issues like those stated here. 

I'll also make the offer again.  If anyone would like to rant at a live person, I'd love to set up a session with anyone who would like to have a conversation.  The people who have responded thus far have been incredibly helpful and had an outsized impact on our ability to focus our resources on what matters. PM me if that's of interest.

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