General > General Technical Chat

Digi-Key has changed and it is not very good

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St66666:
I found out today I can't place certain parts in my shopping cart when I'm logged in, but I can do it as a guest.
It was like that for a while and I was ordering those parts from different sources. Today I logged out and the suddenly I could place the part in the cart.
Are they limiting some accounts or is it only my account?

helius:
Might be regulatory requirements by country. Were the items chemical in nature, or IR cameras or other Wassenaar items?

Bud:
Are you on a same regional site (.com or .ca) when logged on and logged off?

St66666:
They were various semiconductors in the past what I remember I was not able to put in the cart. It probably started one or 2 years ago.
I was not paying much attention to it and ordered it elsewhere, but lately it is more and more.
Yesterday it was a SMCJ22A diode.
I could order it by creating another account, but later I received an email with this PO exception:

11-OCT-2022 21:24 A7N7 EMLD STEVE Gxxxxx TO ADVISE THAT THIS PART CANNOT BE SOLD TO HIS COMPANY CLASSIFICATION PER THE MFG. THIS PO WILL NOT BE PROCESSED

I'm in Canada and ordering from the Canadian web site. I was getting 90% of my needed parts from DigiKey the last 23 years.
Suddenly being discriminated against feels strangely familiar.

This is their explanation from this morning:

Hello Steve Gxxxx,

Thank you for contacting Digi-Key! I am sorry, but we are unable to supply you with part number 497-18723-1-ND due to the part’s limited availability.
Please do not hesitate to contact us if you have any questions or concerns.
Thank you,
Rylee Lundeen
Global Customer Support
DIGI-KEY ELECTRONICS
701 Brooks Ave South
Thief River Falls, MN 56701 USA
+1 800 344 4539 x 11658
+1 218 681 7979

St66666:
Something is going on with that outfit. Pay attention when you are ordering how many items you will get with the missing quantity window and not being able to add it to your cart.
It can't be only me with that issue.

I wrote back to Rylee to see if I can get any more clarification:

Hello Rylee,

This is just a simple discrimination. Nothing else.
You have 5797 pieces in stock and the part is widely available from other sources.
Perhaps the "limited availability" only applies to my company?
If you don't want me to be your customer after 23 years just say so.
It will save me time going through creating orders on your web site and I take my business elsewhere.
Thanks

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