General > General Technical Chat

Digi-Key has changed and it is not very good

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thm_w:
Order to your home address or get someone else to order it for you. Did you check off the "this product will be exported outside of Canada" question?

VK3DRB:
Digikey's management might have thought it was a good idea at the time to link up with brokers, but we users generally dislike it. It will do Digikey damage in the long term unless when Chipageddon is over, the marketplace stuff will move to another site completely and free up Digikey to be the supplier.

I also noticed in many cases Mouser has stock but Digikey has nil stock of the same part. It seems Mouser can often get stock, but with Digikey it seems the lights are on but no-one is home. I think they have a kangaroo loose in the top paddock.

floobydust:

--- Quote from: St66666 on October 12, 2022, 05:06:16 pm ---[...]
This is just a simple discrimination. Nothing else.
You have 5797 pieces in stock and the part is widely available from other sources.
Perhaps the "limited availability" only applies to my company?
If you don't want me to be your customer after 23 years just say so.
It will save me time going through creating orders on your web site and I take my business elsewhere.
Thanks

--- End quote ---

OP, Digi-Key customer for 23 years and only 4 posts here on EEVBlog? What is this? A TVS for russian tanks or something?
It's a vanilla TVS made by ST. On account I can add it to cart and go to checkout with no messages, but I did not finalize the transaction.
But I've never seen the weirdness you are experiencing, it makes little sense- unless your company is on the ITAR list or something.

tooki:

--- Quote from: VK3DRB on October 13, 2022, 02:15:10 am ---I also noticed in many cases Mouser has stock but Digikey has nil stock of the same part. It seems Mouser can often get stock, but with Digikey it seems the lights are on but no-one is home. I think they have a kangaroo loose in the top paddock.

--- End quote ---
I’ve observed that, too, but I very seriously doubt it’s due to incompetence, and instead to the fact that for many people, Digi-Key is the first place we look for components (thanks to their parametric search, which is IMHO hands-down the best in the industry, even if there’s still room for improvement, as well as them having the largest selection of parts under one roof). So it stands to reason that they’ll be the first to sell out of things.

St66666:

--- Quote from: floobydust on October 13, 2022, 02:34:18 am ---
--- Quote from: St66666 on October 12, 2022, 05:06:16 pm ---[...]
This is just a simple discrimination. Nothing else.
You have 5797 pieces in stock and the part is widely available from other sources.
Perhaps the "limited availability" only applies to my company?
If you don't want me to be your customer after 23 years just say so.
It will save me time going through creating orders on your web site and I take my business elsewhere.
Thanks

--- End quote ---


OP, Digi-Key customer for 23 years and only 4 posts here on EEVBlog? What is this? A TVS for russian tanks or something?
It's a vanilla TVS made by ST. On account I can add it to cart and go to checkout with no messages, but I did not finalize the transaction.
But I've never seen the weirdness you are experiencing, it makes little sense- unless your company is on the ITAR list or something.

--- End quote ---


I'm more active on my other two home forums more specific to what I'm doing. (mainly TV repair)
Those are completely private forums with paid membership.

I ordered the part from Newark, so it is not an issue.
What is an issue is that so far nobody experienced the same treatment from DK.
I am trying to understand why?

After exchanging a few more emails this is what I received:

Hello Steve Gxxxx,
Due to limited access to new stock, Digi-Key has made the decision to reserve our current stock for companies that are classed as a Manufacturer.
Thank you,
Angie Vanderport
Global Customer Support
DIGI-KEY ELECTRONICS
701 Brooks Ave South
Thief River Falls, MN 56701 USA
+1 800 344 4539 x 12934
+1 218 681 7979

I wrote back to her this and did not receive any further replies:

Hello Angie,

Thanks for the clarification.
I will spread the message through all the forums where I'm member and where small business owners are discussing daily issues.
It is good to know how your company supports the service industry who is trying to prevent items ending in the landfill.
It is very green of you.
Thanks



Is there anybody else who has the same issue with DK?
If it is true for the service industry, somebody else must have the same kind of issues when ordering parts from DK.
If they have a few thousand in stock would 4 make a difference?
Yet as a guest I could order 4 pieces and pay for it and they canceled the order after they figured out it is me.

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