| General > General Technical Chat |
| Digi-Key has changed and it is not very good |
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| tooki:
I’m not sure your tone is conducive to producing a positive outcome. You’re venting, but not actually asking for anything. So they’ll just dismiss it as “well, they’re gonna be cranky, oh well”. If you had instead said “I understand your position, but it really puts me and my customers’ repairs in a pickle. How can we find a solution that works for us?” you might have gotten farther. |
| St66666:
--- Quote from: tooki on October 13, 2022, 06:50:47 am ---I’m not sure your tone is conducive to producing a positive outcome. You’re venting, but not actually asking for anything. So they’ll just dismiss it as “well, they’re gonna be cranky, oh well”. If you had instead said “I understand your position, but it really puts me and my customers’ repairs in a pickle. How can we find a solution that works for us?” you might have gotten farther. --- End quote --- I'm putting up with it for a while and I no longer understand their position. There are other repair shops in Canada who checked out yesterday if they can order that part and they were not restricted. I'm asking for an explanation. |
| tooki:
--- Quote from: St66666 on October 13, 2022, 03:29:23 pm --- --- Quote from: tooki on October 13, 2022, 06:50:47 am ---I’m not sure your tone is conducive to producing a positive outcome. You’re venting, but not actually asking for anything. So they’ll just dismiss it as “well, they’re gonna be cranky, oh well”. If you had instead said “I understand your position, but it really puts me and my customers’ repairs in a pickle. How can we find a solution that works for us?” you might have gotten farther. --- End quote --- I'm putting up with it for a while and I no longer understand their position. There are other repair shops in Canada who checked out yesterday if they can order that part and they were not restricted. I'm asking for an explanation. --- End quote --- Assuming what you’ve shared above includes the entirety of the emails to them, then no, you haven’t really asked them for an explanation. You just got miffed and threatened to take your business elsewhere (Which anyone who’s worked retail can tell you: that just gets an eye roll and “ok, don’t let the door hit you on the way out!”) and to badmouth them online. You haven’t made it clear that you’d still like to find a resolution. I understand your frustration and need to vent. But you’re not giving them any reason or opportunity to work towards a solution. If you actually want to keep buying from them, then ask them to help find you a solution. “We” is the operative word. Being adversarial will not get your problem solved. |
| floobydust:
--- Quote from: St66666 on October 12, 2022, 05:06:16 pm ---[...] If they have a few thousand in stock would 4 make a difference? Yet as a guest I could order 4 pieces and pay for it and they canceled the order after they figured out it is me. --- End quote --- Don't dox the DK people who are writing back to you, it's unnecessary and going hostile or personal must have likely happened before with you :-// All this drama over 4 TVS diodes? WAFWOM. CAD $4.44 It seems suspect that they wouldn't sell to you- unless you made the blacklist :palm: I've gotten angry at Digi-Key over their website functionality, account policies, technical typos in product descriptions etc. but find their staff has mostly helped out. Lately it's not as good, it seems to be zillions of newbs they've hired and issues get lost in the sea. I treat the staff respectfully and make an attempt to be constructive so Digi-Key can maybe get better - but not if I have to argue or take up a lot of my time. Last option is vote with your wallet and buy somewhere else. |
| aeberbach:
This thread caught my eye because I just tried to use Digikey. They had some DC connectors in stock that Mouser didn't - so I figured I would give them a try. A couple of minutes later with the broken search and I decided just to wait for Mouser to get them back in, it's only another month. |
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