General > General Technical Chat

Digi-Key has changed and it is not very good

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Bud:

--- Quote from: St66666 on October 13, 2022, 05:47:07 am ---I'm more active on my other two home forums more specific to what I'm doing. (mainly TV repair)
Those are completely private forums with paid membership.

--- End quote ---
Paid membership TV repair forums?  :-//

St66666:
Need more emails?
This issue is not new. I am having a problem ordering items from DK for a while.
Some are available and some are not.
It's not about the 4 diodes. I needed a clear answer why it is so.

Dear Steve Gxxxxx,

I am sorry, but we are unable to supply you with this part due to the part’s limited availability.
Please do not hesitate to contact us if you have any questions or concerns.
Thank you,
Todd Kirby
Global Customer Support
DIGI-KEY ELECTRONICS
701 Brooks Ave South
Thief River Falls, MN 56701 USA
+1 800 344 4539 x 14976
+1 218 681 7979


Hello Todd,

Can you please explain me in plain language what you mean by limited availability?
You have a few thousand, so it can't be not enough volume. (I had that excuse on other items from you)
This part is widely available from other sources and I can order it there.

So, is it limited only for my company or is it limited some other way?
I need a clear answer.
Thanks


Dear Steve Gxxxx,

Part 497-18723-1-ND is not available for distribution, order was cancelled.
Please do not hesitate to contact us if you have any questions or concerns.
Thank you,
Melanie Stenzel
Global Customer Support
DIGI-KEY ELECTRONICS
701 Brooks Ave South
Thief River Falls, MN 56701 USA
+1 800 344 4539 x 11155
+1 218 681 7979





Hello Melanie,

This still does not answer my question.
I could place an order as a guest and I could place an order when I created another account.
That is until you guys figured out it is my company.
I am able to order the part from different sources (I just did), so it is not restricted for distribution from other places.
So, it is not the manufacturer limiting the availability of parts. It is your company limiting my company from ordering certain parts.
That is discrimination.
My question is why?
Thanks


Hello Steve Gxxxx,
Due to limited access to new stock, Digi-Key has made the decision to reserve our current stock for companies that are classed as a Manufacturer.
Thank you,
Angie Vanderport
Global Customer Support
DIGI-KEY ELECTRONICS
701 Brooks Ave South
Thief River Falls, MN 56701 USA
+1 800 344 4539 x 12934
+1 218 681 7979



So, a guest ordering 4 pieces could be a manufacturer...  :palm:

rsjsouza:
Well, that is quite unfortunate. According to US law, they can refuse service to anyone. However, as a customer, you can vote with your wallet. I would suggest you do so, although it can be quite a hassle.

Regarding motivation, I wonder what prompted them to take this action. Further competing brokerage wouldn't be the reason - after all, it is only a very limited quantity.

Perhaps they are pulling a Keysight and found out that cost of sales for individuals is proportionally expensive despite the higher cost per unit?

Oh well, so far my favourite resellers are not (yet) doing this. Knock on wood.

VK3DRB:

--- Quote from: rsjsouza on October 16, 2022, 12:10:36 am ---Well, that is quite unfortunate. According to US law, they can refuse service to anyone. However, as a customer, you can vote with your wallet...

--- End quote ---

Or vote with your feet by going to another supplier. I suspect Mouser has had less damage done to it as a company than Digikey, even though Mouser has its problems.

The company I worked for 12 years ago got burnt by Element 14 (Farnell/Newark) to the tune of around $1400 by Element 14 failing to honour warranty on a proven defective batch of electronic devices they shipped. Not honouring warranty on a defective product is illegal in Australia. They absolutely broke the law. Short of suing these dipsticks, we rarely ever used them for anything from then on. I certainly voted with my feet, and Element 14 is the last resort for me to buy components from. They would have lost a lot more business than the $1400 over the past 12 years.

The point is, when these companies treat the little customer badly it can be much to their own detriment in the long term but they lack the intelligence to understand that.

tooki:

--- Quote from: St66666 on October 15, 2022, 10:53:20 pm ---So, a guest ordering 4 pieces could be a manufacturer...  :palm:

--- End quote ---
Well, what we don’t know is whether that order would actually get filled. I suspect it’d get canceled.

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