General > General Technical Chat
Digi-Key has changed and it is not very good
EEVblog:
--- Quote from: St66666 on October 17, 2022, 05:57:25 pm ---An update...
Finally an explanation I can accept:
I was contacted by a DK rep and the explanation was that my account was classified as a dealer/reseller and was re-classed to repair.
Everything now looks like is back to normal.
--- End quote ---
When I order stuff from Digikey, one of the questions is along the lines of "will you be reselling these parts?"
When you sell countless products into practically every country in the world the amount of red tape catgegories you must have would be be astronomical.
St66666:
--- Quote from: tooki on October 17, 2022, 08:47:52 pm ---
--- Quote from: St66666 on October 17, 2022, 05:57:25 pm ---An update...
Finally an explanation I can accept:
I was contacted by a DK rep and the explanation was that my account was classified as a dealer/reseller and was re-classed to repair.
Everything now looks like is back to normal.
--- End quote ---
While I am happy about the outcome, I can’t help but think you would have gotten your answer much sooner, and with fewer stomach ulcers, had you taken a different approach.
--- End quote ---
How?
This was an ongoing problem for me for at least a few months. I tried to find out why a while ago through a live chat.
With these diodes it was too obvious something is not right.
I wrote 4 or 5 emails and nobody bothered to check?
tooki:
If those emails were written in the tone you shared and used here, then you came off as an argumentative crank. But you also tend to whine without actually asking specific questions.
KE5FX:
It's reasonable for a customer to be upset when they are refused service for undisclosed reasons, particularly on an order this small.
I'm all for DigiKey restricting sales to scalpers, but scalpers aren't going to order four or five pieces at a time, as St66666 did. Those safeguards should kick in when someone with little/no customer history orders hundreds or thousands of parts at full-retail prices.
floobydust:
Digi-Key's website focus is on analytics - not common sense or what customers really need. For years now.
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