General > General Technical Chat
Digi-Key has changed and it is not very good
floobydust:
When Digi-Key started in the 1970's they catered to the small orders, the hobbyists. They had the highest markups and highest level of service.
This made the company, I guess people were willing to pay extra for service (well, along with some surplus cool NS clock modules like MA1010, MA1012 they sold as bait lol).
1-100 lot are stupid expensive now, those markups have increased, and bigger production quantities Purchasing depts are always using other distributors, unless they are forced to use Digi-Key as a source because their prices are silly high. So going after the big fish, selling to manufacturers to hit the bigger volumes- I'm not sure will work because the company was not built on that. Prove it by running your BoM through other distributors and comparing prices.
Whether that reel of parts ends up in communist weapons systems, or a scalper's shelf, or at another competing distributor, or some lowly hobbyist/repair shop, they can't control any of that.
Why are they following some myth of being able to control who their customers are?
tooki:
--- Quote from: floobydust on October 19, 2022, 01:50:20 am ---Whether that reel of parts ends up in communist weapons systems, or a scalper's shelf, or at another competing distributor, or some lowly hobbyist/repair shop, they can't control any of that.
Why are they following some myth of being able to control who their customers are?
--- End quote ---
1. Because suppliers and government regulations require them to restrict things.
2. To maintain a better customer experience for their own customers overall.
magic:
--- Quote from: tooki on October 17, 2022, 08:47:52 pm ---
--- Quote from: St66666 on October 17, 2022, 05:57:25 pm ---An update...
Finally an explanation I can accept:
I was contacted by a DK rep and the explanation was that my account was classified as a dealer/reseller and was re-classed to repair.
Everything now looks like is back to normal.
--- End quote ---
While I am happy about the outcome, I can’t help but think you would have gotten your answer much sooner, and with fewer stomach ulcers, had you taken a different approach.
--- End quote ---
Or if DK weren't assholes and informed about the situation sooner. Or if anyone there took initiative and realized that somebody ordering four diodes and complaining about it not working perhaps is not a scalper.
It's becoming standard practice in online businesses (and most businesses are becoming online) to treat customers like shit and then hide behind clueless, powerless and overworked support reps who can't help you even if they had time for that, and don't have time to help even if they wanted to, and possibly don't even want anything more than their paycheck at the end of the day.
And if God forbid you get pissed off then you are a crank, thank you for your concerns dear valued customer, goodbye. Of course you can vote with your wallet and take your business elsewhere, rinse and repeat.
It always takes licking the ass (as we say here) of a bunch of people before they finally connect you with somebody who can actually resolve your problem.
And then some people even think it's normal, maybe they got so fluent in navigating this byzantine mess that they believe it's them who are being clever, nevermind the time they are regularly wasting writing all those polite and constructive emails ::)
rsjsouza:
I tend to agree with magic here. The (claimed) amount of time and back-and-forth communications since the beginning of problems was caused by an error on the supplier side, which probably led to their operators/reps to discredit any claims of problems and de-prioritize any communications. We all know how this goes: due to the high volume of requests, the operators probably have a customer screen with various flags that characterize its activities, etc. Once the flag "scalper alert" was lit/checked, the level of engagement in subsequent actions were proportional to the quality of responses received by the customer. That also ties directly with floobydust's post regarding the quality of small customer engagement.
Funny how the world works these days: the customer only got his plea heard after making a stink in a popular website that probably has someone from the supplier monitoring it. What in the past was done only locally with a megaphone, nowadays is done using the keyboard. :-/O
thm_w:
--- Quote from: magic on October 19, 2022, 08:23:16 am ---Or if DK weren't assholes and informed about the situation sooner. Or if anyone there took initiative and realized that somebody ordering four diodes and complaining about it not working perhaps is not a scalper.
It's becoming standard practice in online businesses (and most businesses are becoming online) to treat customers like shit and then hide behind clueless, powerless and overworked support reps who can't help you even if they had time for that, and don't have time to help even if they wanted to, and possibly don't even want anything more than their paycheck at the end of the day.
And if God forbid you get pissed off then you are a crank, thank you for your concerns dear valued customer, goodbye. Of course you can vote with your wallet and take your business elsewhere, rinse and repeat.
It always takes licking the ass (as we say here) of a bunch of people before they finally connect you with somebody who can actually resolve your problem.
And then some people even think it's normal, maybe they got so fluent in navigating this byzantine mess that they believe it's them who are being clever, nevermind the time they are regularly wasting writing all those polite and constructive emails ::)
--- End quote ---
No one here was "treated like shit" lol
Shitty treatment would be an outright ban of him as a customer.
Ordering four diodes probably did not label them as a scalper, whatever actions they took prior to that purchase likely flagged them and prevented purchase of any quantity of specific items.
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