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| Digi-Key has changed and it is not very good |
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| St66666:
--- Quote from: thm_w on October 19, 2022, 09:29:50 pm --- --- Quote from: magic on October 19, 2022, 08:23:16 am ---Or if DK weren't assholes and informed about the situation sooner. Or if anyone there took initiative and realized that somebody ordering four diodes and complaining about it not working perhaps is not a scalper. It's becoming standard practice in online businesses (and most businesses are becoming online) to treat customers like shit and then hide behind clueless, powerless and overworked support reps who can't help you even if they had time for that, and don't have time to help even if they wanted to, and possibly don't even want anything more than their paycheck at the end of the day. And if God forbid you get pissed off then you are a crank, thank you for your concerns dear valued customer, goodbye. Of course you can vote with your wallet and take your business elsewhere, rinse and repeat. It always takes licking the ass (as we say here) of a bunch of people before they finally connect you with somebody who can actually resolve your problem. And then some people even think it's normal, maybe they got so fluent in navigating this byzantine mess that they believe it's them who are being clever, nevermind the time they are regularly wasting writing all those polite and constructive emails ::) --- End quote --- No one here was "treated like shit" lol Shitty treatment would be an outright ban of him as a customer. Ordering four diodes probably did not label them as a scalper, whatever actions they took prior to that purchase likely flagged them and prevented purchase of any quantity of specific items. --- End quote --- Only ordering parts what I need. Roughly 3 or 4 times a month. I don't waist time talking to them or writing emails if there are no issues. The truth is that their web site sometimes has glitches and does not work correctly. I put up with the issue for months until it became too obvious that there is something wrong. All I wanted is equal treatment and some answers. What exactly do you suspect I did? |
| thm_w:
--- Quote from: St66666 on November 08, 2022, 09:20:19 pm ---Only ordering parts what I need. Roughly 3 or 4 times a month. I don't waist time talking to them or writing emails if there are no issues. The truth is that their web site sometimes has glitches and does not work correctly. I put up with the issue for months until it became too obvious that there is something wrong. All I wanted is equal treatment and some answers. What exactly do you suspect I did? --- End quote --- No idea what you did, nothing intentional of course. Maybe refresh the page too many times, ordered a specific item, quantity, etc. BTW recently tried to order a UV LED and would not add to cart, asked support and they said it was not allowed to be shipped to Canada. So they don't have a built in error message for that, for whatever reason, it just blocks the cart. edit: here is the part https://www.digikey.ca/en/products/detail/luminus-devices-inc/SST-10-UV-A130-G385-00/9749623 385nm LED |
| james_s:
--- Quote from: thm_w on November 08, 2022, 10:08:10 pm ---BTW recently tried to order a UV LED and would not add to cart, asked support and they said it was not allowed to be shipped to Canada. So they don't have a built in error message for that, for whatever reason, it just blocks the cart. --- End quote --- That's bizarre. Why on earth would they not let a UV LED be shipped to Canada? It would be trivial to get someone in the US to send one, no way customs would know there was anything special about it. |
| tooki:
Could be something as trivial as exclusivity agreements between the manufacturer and local distributors. (E.g. manufacturer has given exclusivity in Canada to a Canadian distributor, so manufacturer tells their non-Canadian distributors they may not ship it to Canadian addresses.) |
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