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Digi-Key has changed and it is not very good

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james_s:
They need to have an actual engineer spend a few minutes with a proposed change and then actually listen to the feedback. Overall there seems to be near universal agreement on several significant pain points. DK needs to remember that their target market is different than that of Amazon or Walmart, they are not selling to typical consumers, they are selling to engineers and technicians. Whether professionals these are technical people and there are specific criteria we use when searching for components. Having to click that switch to show all parameters may only take a moment but I have to click it EVERY SINGLE TIME for EVERY SINGLE PART and it drives me absolutely crazy. It is clear they did not run that by any actual engineer before deploying it because it hides parameters that are important nearly every time.

Zeyneb:
Based on the post of Ben from Digi-Key, they are not sharing why those changes have happened! You claim you're willing to listen to customers from the Eevblog forum. Yet we are kept in the dark what marketing and maybe other forces are in play at Digi-Key that influences how the website should behave.

Have the guts to be transparent in this!

Tomorokoshi:

--- Quote from: james_s on October 13, 2020, 06:24:48 pm ---They need to have an actual engineer spend a few minutes with a proposed change and then actually listen to the feedback. Overall there seems to be near universal agreement on several significant pain points. DK needs to remember that their target market is different than that of Amazon or Walmart, they are not selling to typical consumers, they are selling to engineers and technicians. Whether professionals these are technical people and there are specific criteria we use when searching for components. Having to click that switch to show all parameters may only take a moment but I have to click it EVERY SINGLE TIME for EVERY SINGLE PART and it drives me absolutely crazy. It is clear they did not run that by any actual engineer before deploying it because it hides parameters that are important nearly every time.

--- End quote ---

In the past I participated in some kind of field test review process for Digi-Key web site activities. I haven't heard anything about it for a while. Maybe I got dropped off the list, or perhaps it got discontinued due to cost, enthusiasm, etc. I imagine that type of field testing is not easily used with whatever Agile / Sprint / New-age-foolishness that is showing up everywhere, and I suspect northern Minnesota is no exception.

That said, I have also used the Feedback feature many times to comment about incorrect data, website problems, or website feature requests. I'd say about 1/2 maybe got addressed, which actually isn't too bad.

Tomorokoshi:

--- Quote from: Zeyneb on October 13, 2020, 07:01:57 pm ---Based on the post of Ben from Digi-Key, they are not sharing why those changes have happened! You claim you're willing to listen to customers from the Eevblog forum. Yet we are kept in the dark what marketing and maybe other forces are in play at Digi-Key that influences how the website should behave.

Have the guts to be transparent in this!

--- End quote ---

By all means please let us know the inner secrets that are at play where you work as well.

eevcandies:
DK needs to remember that their target market is different than that of Amazon or Walmart

Well that sounds like a confusing statement---Digkey isn't some brand new company that didn't exist on the internet for the past 20 years, they certainly know  who buys their components....or do they?
Having price sorts that display in random order, ignoring filter selections, etc, etc, simply has no explanation.

who are working hard to fix many of the display, sorting, and other usability issues.
Why was incompetence allowed to occur? 
What will happen when sunnydeal wants to sell their "chips" on the marketplace?     
That's the next digikey disaster about to happen. ...goodbye digikey, they had a nice ride all these years.

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