digikey customer service ROCKS!

[linux-works]

wow, they saved me on a mistake I just made...

I placed a digikey order and usually I take USPS priority shipping, which is 3 day and usually $10 or less for my typical orders.  for some reason, I must have clicked the 'faster' version of priority and not realized it.

when I got the email invoice, I was shocked to see a $40 shipping charge.  oh no, that's way too much for what I can justify paying and I didn't need things THAT fast.  clearly, a mistake on my part.

I called digikey, explained it to them and they said they would credit me back the difference and it would not be a problem.

now THAT is customer service!

good job, digikey.  it was not your fault but you helped me out anyway.

[scientist]

They swapped an incorrect component on my order for free and let me override the manufacturer's shipping recommendation so I could save $50, over the phone. They're pretty great.

[electrolux]

Some CS's are awful, remember the Zavvi scam?

[macboy]

I have placed orders from Digi-key over my lunch break, and had the box in my hands the next morning. These were just small (~$100) orders shipped with the $8 shipping option. Everything is always well- (over-) packaged with ESD and, when necessary, humidity protection. They are definitely my first choice.

[echen1024]

Yep. They are one of the best. I have never had any problems ordering from Digi-Key

[FrankenPC]

I've seen a pattern with suppliers of really large volume stuff.  At some point they realize that it's cheaper and better for their reputation to simply let the customer be right.