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Disappointed with Mouser Customer Service

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eti:
You wanna try Amazon CS then... anything more than a trivial swap/replacement issue, going a bit deeper, you'll soon lose the will to live!

Sal Ammoniac:

--- Quote from: eti on June 21, 2022, 11:34:56 pm ---You wanna try Amazon CS then... anything more than a trivial swap/replacement issue, going a bit deeper, you'll soon lose the will to live!

--- End quote ---

In over forty years of buying electronics, I've been very lucky and have had very, very few bad or DOA components and products. The vast majority of which were, fortunately, purchased from companies that accepted returns without much fuss. I'm still waiting for Mouser's reply, and hopefully they'll either have a simple fix that I can implement myself, or accept a return and send me a working replacement.

I've bought lots of stuff from Amazon, and I've only had to return one item--a book that got mangled in shipment. Amazon sent me a replacement and didn't even ask me to return the original book.

eti:

--- Quote from: Sal Ammoniac on June 21, 2022, 11:45:39 pm ---
--- Quote from: eti on June 21, 2022, 11:34:56 pm ---You wanna try Amazon CS then... anything more than a trivial swap/replacement issue, going a bit deeper, you'll soon lose the will to live!

--- End quote ---

In over forty years of buying electronics, I've been very lucky and have had very, very few bad or DOA components and products. The vast majority of which were, fortunately, purchased from companies that accepted returns without much fuss. I'm still waiting for Mouser's reply, and hopefully they'll either have a simple fix that I can implement myself, or accept a return and send me a working replacement.

I've bought lots of stuff from Amazon, and I've only had to return one item--a book that got mangled in shipment. Amazon sent me a replacement and didn't even ask me to return the original book.

--- End quote ---

Read my post again, carefully...

jpanhalt:

--- Quote from: eti on June 21, 2022, 11:34:56 pm ---You wanna try Amazon CS then... anything more than a trivial swap/replacement issue, going a bit deeper, you'll soon lose the will to live!

--- End quote ---
When one receives a defective product or one that is not as advertised what else besides replacement or refund would you want? 

That is, what do you mean by "going a bit deeper?"  That could mean anything from instructions to consequential damages. 

bdunham7:

--- Quote from: jpanhalt on June 22, 2022, 09:32:32 am ---When one receives a defective product or one that is not as advertised what else besides replacement or refund would you want?

--- End quote ---

It depends on what it is and the nature of the problem.  If a replacement will fix the issue, then that is what you want.  But if you have an issue--say something like a firmware bug or design issue--then unit replacement is just going to be more of the same.  So what you want is a manufacturer (not a reseller) with a responsive support team that will understand the issue at the very least.  I would assume that a manufacturer like ST would want to actively support something like a development board.  But nowadays, who knows.

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