General > General Technical Chat

Disappointed with Mouser Customer Service

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jpanhalt:
While I agree about expectations for a manufacturer, my comment was in direct response to eti's comment about Amazon.  To my knowledge, the only tangible it produces is money.

Now, if you happen to buy a Blue Origin rocket, you might want a little "deeper" customer service.  ;)

Sal Ammoniac:
Just heard back from Mouser. ST wants to know what my "volume" is for this board. I fail to see how that's relevant to the issue at hand. Is ST going to tell me to pound sand because I will only ever buy one of these boards?  |O

themadhippy:

--- Quote ---ST wants to know what my "volume" is for this board
--- End quote ---
About 82 cubic inches

Sal Ammoniac:
Maybe I should tell them I'm planning on at least 100,000 a year.  :-DD

jpanhalt:
I suspect that response was from some functionary that didn't know what a development board was for.  I would answer honestly, i.e., 1, and add that the board is for development of other devices.  For such a low number, it might just authorize Mouser to send you another board gratis.

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