General > General Technical Chat
Disappointed with Mouser Customer Service
Sal Ammoniac:
I did tell them I was only planning on buying the one board. I didn't tell them this is for a hobby project, however.
thm_w:
If its for hobby use, did you consider a shield, VESC or similar projects?
https://www.aliexpress.com/item/3256802309960476.html
https://www.aliexpress.com/item/3256802163644561.html Odrive
Sal Ammoniac:
--- Quote from: thm_w on June 22, 2022, 10:38:11 pm ---If its for hobby use, did you consider a shield, VESC or similar projects?
https://www.aliexpress.com/item/3256802309960476.html
https://www.aliexpress.com/item/3256802163644561.html Odrive
--- End quote ---
The second one looks interesting. I've never ordered anything from China before, but I don't suppose their customer service can be any worse than Mouser's... :-DD
bdunham7:
--- Quote from: Sal Ammoniac on June 22, 2022, 07:02:21 pm ---Just heard back from Mouser. ST wants to know what my "volume" is for this board. I fail to see how that's relevant to the issue at hand. Is ST going to tell me to pound sand because I will only ever buy one of these boards? |O
--- End quote ---
Nowadays there are a lot of muppets between you and the people that can actually answer your questions. It seems to be the latest fashion in corporate strategy. That questions sounds like you are still dealing with the muppets--in fact it sounds like something a senior muppet would tell the junior muppet handling the inquiry to do. There might be more positive interpretations, but yeah it kind of looks like the prelude to telling you to fuck off. As in "you are not a valuable customer, so don't bother us and be thankful you can even give us your money at all".
Zeyneb:
--- Quote from: Sal Ammoniac on June 22, 2022, 07:02:21 pm ---Just heard back from Mouser. ST wants to know what my "volume" is for this board. I fail to see how that's relevant to the issue at hand. Is ST going to tell me to pound sand because I will only ever buy one of these boards? |O
--- End quote ---
hmm, if I were you I would complain to Mouser about this attitude from ST and how irrelevant this is. Mouser at least has some authority to ST to get you in contact with a more knowledgeable person than that muppet.
EDIT:
I think you should point out that ST should take responsibility to work with you in fixing a potential defective product.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version