| General > General Technical Chat |
| Disappointed with Mouser Customer Service |
| << < (8/8) |
| Sal Ammoniac:
I think I'll hold off on the chargeback for now, but will press Mouser for a date as otherwise they could drag this out indefinitely. |
| mclute0:
--- Quote from: Sal Ammoniac on June 24, 2022, 10:41:29 pm ---I think I'll hold off on the chargeback for now, but will press Mouser for a date as otherwise they could drag this out indefinitely. --- End quote --- Since you live in the US... If you want to push it to the next level, you might try the link below, but it will not be quick. Might mention about contacting the Federal Trade Commision about selling non-working electronic devices. State law is your friend too, depending on what state you live in. Seach for Implied Warranty of goods. After that small claims court is the next step. https://www.bbb.org/us/tx/mansfield/profile/wholesale-electronic-supplies/mouser-electronics-inc-0825-235961041/complaints |
| tkamiya:
Better Business Bureau has no legal enforcement authority. All they do is log your complaint internally and increment the number of complaint statistics by one. If you go legal route, more than likely, you'll have to sue in the city Mouser is in. Most companies stipulate that in their policy. By buying an item from that company, you implicitly agreed to it. I really sympathize with your predicament though. Just send them a detailed description of your problem once, and if no reply, go to ST directly. That's probably the fastest and easiest route. Sueing a company for $300 product is just silly. It'll cost you more than just buying another one. |
| mclute0:
--- Quote from: tkamiya on June 26, 2022, 01:29:58 am ---Better Business Bureau has no legal enforcement authority. All they do is log your complaint internally and increment the number of complaint statistics by one. If you go legal route, more than likely, you'll have to sue in the city Mouser is in. Most companies stipulate that in their policy. By buying an item from that company, you implicitly agreed to it. I really sympathize with your predicament though. Just send them a detailed description of your problem once, and if no reply, go to ST directly. That's probably the fastest and easiest route. Sueing a company for $300 product is just silly. It'll cost you more than just buying another one. --- End quote --- You are correct they have no authority, but you are incorrect that they just 'increment the complaint number'. They send a letter to the company and some companies have direct contact with the BBB and most legitimate companies will respond to a complaint. They publish all the complaints and the response on the BBB website and the consumer can either accept or reject the resolution. Before making blanket statements, I suggest going to that link and READ the past complaints and READ Mouser's past responses and how they resolved the complaints and READ the consumers response to the resolutions. Bad publicity is the bane of businesses everywhere, but unless the issue is pushed many tend to ignore the problem. Once an official complaint is made, it goes right to the top managers and owners of the company. Not perfect but it can be made to work in your favor. |
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