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eBay's purchase protection program doesn't really work!
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DiTBho:
umm, now that you make me think about it..., you can't even prove that you get a busted bearing (bicycle part, 1 year ago), because what can you photograph when you can't take it apart?

Sealed bearing, I don't even have the equipment to dismantle it from the hub, and it's not even trivial. It was a defective Chorus sealed bearing front hub from 1998, listed as "very good condition", which sure, aesthetically it was exactly like the photo in the eBay listing, too bad it had broken bearings

So, 60+15 S/H euros wasted, another rip-off I got, as eBay closed the case as "that's your business".

At this point, as far as I understand, you just have to pray that the seller doesn't respond, so eBay will refund you automatically.

... maybe
Fraser:
I believe I know what has happened here.

You bought the disks with your understanding of “opened, never used” and that was an understandable view that the disks were unused, with no serious hours on them.

The seller stated the following in his auction……

“New or as good as new

All plates are in the original protective film and originally sealed”

I suspect that the eBay claim assessor saw your description of the problem and viewed it as unwarranted as all of the drives tested as working. They did not consider the hours run on the drives as a valid reason to award the claim to you. “As good as new” can be misinterpreted if it only related a to physical condition. If the drives had actual failures noted in the tests then I believe eBay would have found in your favour. This is not fair to you but the eBay claim agent may not be technical and may not appreciate that hours run on a drive most definitely affects whether it may be described as new or “as good as new”. EBay look for physical failures or cosmetic damage, not HDD SMART reports. They view it as “the drives are clearly working with no recorded errors so what are you complaining about”.

I buy used hard drives for projects where I cannot justify buying a new drive. If I need a drive for archiving or other important duties I buy brand new from a reliable source. There are too many people playing games on eBay these days and I do not need the hassle or wasting of my time sorting the mess out with eBay !

As a side note, I have thankfully not had too many problems with sellers in the past but in the last 2 years eBay has become like the Wild West with all sorts of shenanigans from sellers, including refusal to ship at the final price and also demanding additional money before shipping. No surprises that eBay have always promptly refunded me as my cases were pretty black & white with plenty of evidence of wrong doing on the eBay messaging system.

Sadly at my old age of 56 I very much believe in reporting these wrong doers to eBay, leaving carefully worded hard core negative feedback and moving on with my life. Getting stressed over a bad seller is really not worth it these days. A deep breath and move on with life is my recommendation.

Fraser
rdl:
I haven't really used eBay in almost 10 years so I could be misremembering but it seems at one time they didn't allow using wording such as "like new" or "good as new". An item was either new or it wasn't. Maybe that has changed.
DiTBho:

--- Quote from: rdl on September 25, 2023, 07:05:20 pm ---I haven't really used eBay in almost 10 years so I could be misremembering but it seems at one time they didn't allow using wording such as "like new" or "good as new". An item was either new or it wasn't. Maybe that has changed.

--- End quote ---

I don't know, I've never understood, but many people do it in their listing on eBay, creating quite a bit of confusion.

I bought a titanium Speedwell frame for around 3000 euros, described "like new", which might make sense given that it is an object from the 80s, kept in storage for more than how many? 40 years? Naturally, although it has never been mounted, it is not "new" as it has some signs of movement, and of course you have to fix the threads.

However, given the enormous amount to shell out, I traveled almost 900 km to go and see it and collect it in person, then loading it on a plane on the way back.

The seller was honest, in fact he described the item "like new" when it was *actually* new! That is, he remained in its wooden house for 40 years, which no one had ever touched.

- - -

However, I also came across a multimeter described as "like new" which had broken bushings and various cracks on the cover. In short, definitely used! OK, you can replace the bushings, ok you can replace the cover, but... that's not the correct description!
Stray Electron:


    Ebay does now allow "New - Open Box" category. See https://www.ebay.com/help/selling/listings/creating-managing-listings/item-conditions-category?id=4765.  Among other things, the description says "may have been used for testing or demo purposes." But I don't think that 6000+ hours of run time fits that description. 

     IMO the seller should have refunded the purchaser's price on the three used disks but the sale was so long ago that I can't find a record of it on E-bay.  I wonder if the OP waited too long to file a complaint with Ebay?  There is no date or valid auction number in the information that he provided. 
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