Okay, good you have the energy to fight then. I kind of resigned on some stuff in the world we live in.
I think both you and me know well (or at least now you know), that nobody gives a damn about that hanging thing, unless it indeed makes a trouble somewhere. Either by injury, property damage or service dropout (that will cause a potential money loss).
In an ideal world, a technician would be dispatched for a repair immediately.
They don't have real technicians in Bizarro world where we live today.
Next door had a bad lead in cable from the Telstra cable pit, interrupting their ADSL, which one of the family needed for work, so they "growled" a bit, expecting nothing.
"Lo & behold!", along came a couple of Telstra blokes who, with my permission, ran a cable out of the pit, over my roof, & down to the neighbour's house.
Clever short term "workaround", thought I, but the thing ended up staying there for 18 months or more!
One downside of running the cable in that manner was that the gardeners would clip the wire, thinking it was a vine stem.
They had a couple of faults from that, but none of the "techs" thought it might be a good time to run another proper cable.