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| Eradicating Google from my online life |
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| ataradov:
Well, I tried to register with Hetzner. It is annoying that you have to enter your home address and credit card information before you can even login. But ok, I trust them, so I went on and provided my complete information. As soon as I finish registration confirming my credit card info, I get this email: --- Quote ---Dear Mr Alex Taradov After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us. Best regards Your Hetzner Online Team --- End quote --- No info on what are those "some concerns", no chance to address any of them, just close the account before it is even opened. Plus they grabbed my personal info in the process. And obviously no person reviewed any of the information, the email arrived as soon as I pressed the button to complete registration. So, I'll go on with Amazon. |
| ebastler:
--- Quote from: ataradov on November 12, 2023, 06:13:36 pm ---No info on what are those "some concerns", no chance to address any of them, just close the account before it is even opened. Plus they grabbed my personal info in the process. --- End quote --- That is rather absurd. Especially considering that they seem to extend the same policy to customers with existing products, if they update their personal info in some way Hetzner considers suspicious. They can decline doing business with new interested parties if they want, but terminating an existing contract without notice and without stating cause? Hmm... I guess you could ask them about this, clarify matters etc. -- but I can certainly understand that you are not interested to spend any time and effort on that, and would rather do without them. |
| zilp:
--- Quote from: ataradov on November 12, 2023, 06:13:36 pm --- --- Quote ---Dear Mr Alex Taradov After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us. Best regards Your Hetzner Online Team --- End quote --- --- End quote --- Haha ... well, yeah, that sort of thing is why I said they aren't necessarily the best. I hadn't heard that particular variant before, but that their customer service sometimes is ... lacking ... is kinda well known. Though you hear similar sorts of stories about AWS ... |
| zilp:
--- Quote from: ebastler on November 12, 2023, 06:55:10 pm ---That is rather absurd. Especially considering that they seem to extend the same policy to customers with existing products, if they update their personal info in some way Hetzner considers suspicious. They can decline doing business with new interested parties if they want, but terminating an existing contract without notice and without stating cause? Hmm... --- End quote --- I am pretty sure that their TOS (AGB) specifies a longer cancellation period, so, legally, that shouldn't be possible. But I have heard more than one story where Hetzner just blocked a server because of supposed security problems ... with no real way to investigate or fix the problem, or even learn what the problem is. Maybe not a daily occurence, but apparently a thing that happens. |
| ebastler:
In Alex's case, they did not cancel an existing contract, but refused to open a new one. That's well within their rights, but the way they do it leaves a bad aftertaste anyway. I would guess it is some sort of blacklist/boycot thing, with a significant false-positive rate. And to avoid discrimination complaints, the decided not to give any reason at all. @ataradov -- last time you checked, did you run an oligarch empire anywhere? :D |
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